First National Bank

Candi is wonderful.
My father has been using this bank for over 50 yrs.
My father is in the end stages of his life. Everyone at this branch has been absolutely wonderful to me. Helping me through the financial process, answering a million questions and never showing anything but kindness to me. They always ask how my father is doing and they always ask how I am and if I need anything, they are their for me.
Thank you for your kindness and patience.
Penny

Amazing bank so far! Vickie made sure my check cleared in under 5 days even though it was from a marketing agency based out of another bank. She was polite and speedy in assisting me with my business endeavor!

Wonderful experience today! Erin Kiefer was super helpful, warm and patient when she helped us open up a business account today. Stellar! Best time I’ve ever had at a bank.

I don’t get the negative reviews here- I always have great service at this bank. Extra props to Erin Kiefer- she rocks!

THOMAS CHASPPINI

Excellent bank!!

Excelente servicio

Never actually had an issue just the drive thru takes FOREVER to get thru. Usually wait anywhere from 10-25 mins every time.

This is the slowest bank I have ever been to!!!

They send the mortgage invoice to my house after the due date every single month..shady!! Good luck if you have to deal with their customer service either. Absolute worst company I’ve ever dealt with.

This bank is absolutely horrendous! Calls to customer service leave you with a message saying your call will be answered in 1-2 minutes just for you to sit on hold for 40 minutes. (Happens every single time I call). Needed to change due date on auto loan payment in which they told me I have to hand write a letter to change the date and then resend the letter to change it back because this month I needed the extra 10 days. You can not pay any of your bills through debit card and must instead send in a check or a bill pay system through your own bank. Customer service is absolutely garbage ! Hands down worst bank I have ever, ever dealt with in my life. Need to refinance ASAP !

Online and door says open but they aren't smart enough to unlock doors to do their job

We have a business loan with them, and ever since November of 2020, we do not get our bill in the mail until AFTER the payment is due. Therefore, every month I have to drive 40 minutes out of my way to go to the branch, with no bill, to make a payment so I don't get charged a late fee and negatively effect our credit score. We have about 7 years left on the term of the loan, but I can guarantee you I will pay it off by the end of this year, just so I don't ever have to deal with them again.