Southern Tire Mart at Pilot Flying J

I was stranded at the Pilot gas station and I needed help jump starting my car, I called them and they ended up coming out with 4-5 guys to help jump start my car. I felt really taken care of and cared for. They didn’t charge me for it either, they just wanted to be helpful. They saved my entire morning and day. I really appreciate it!

We sent a driver in to Southern Tire at the Pilot Flying J location in Inver Grove Hts, MN on 11/14/23 to repair a tire. They said they couldn't fix it. They said we had to buy a new tire. They told us it was too close to the edge to repair. They wouldn't mount our spare either. Once we had trailer back to our yard we were able verify that the puncture was actually in the center of the tread per picture attached. The spare was perfectly fine too. If you want to be taken advantage then visit this location. We will not be doing business with this vendor again. My Operations Manager contacted Jessie Franklin at this location to discuss the issue and it hasn't been resolved nor will they admit that they made a poor decision that cost Secure a lot of money that wasn't necessary.
UPDATE……responding to my review with a sorry for the inconvenience but please provide more details to a general email address isn’t a solution. I’m one of the owners of Secure Logistics in MI. I’ve provided you all the details of the incident including photo. The ball is in your court to contact us with a resolution otherwise this is just a canned response to a legitimate complaint. Pics don’t lie.

All the air hoses broke at the pilot (first time I ever seen that). So I walked over there for help. They wanted 38 to air up my tires.

I came here for oil change and asked me I can be in my truck. I left, came to find out, I have no oil cap. The employee there are new and don’t know what are doing. Stay away from this place.