Tysons Galleria McLean

The Burberry store at Tysons Galleria in McLean, VA features Burberry’s iconic distinctive check pattern in many of the product selections from accessories to scarfs and clothing. The store carried an excellent collection of shoes! The staff was busy yet helpful servicing many of their customers.

Had a really fun time checking out the Burberry store. Two associates went out of their way to show me products they thought I’d like and I ended up purchasing a wallet.

Bought this pair of newly released cashmere gloves.
Sales staff was ok, nothing exceptional.
My friends enjoyed browsing the store undisturbed.

Had a wonderful experience purchasing a bag at Burberry.

Palinda is an excellent saleswoman who is caring, polite, and highly professional. She makes you feel welcomed unlike a lot of the other salespeople at stores in the Galleria.

Overall, the store is well organized and includes a beautiful selection of the newest designer items.

I came in to do a return Khang and Anthony(i think that was his name) helped right away. Their system was down but they were able to make accommodations to make it more time efficient for me. While I was waiting I was looking around and Zohra was assisting me and helped me out. On top of that she was extremely sweet and feel the genuine love she had. Overall, amazing staff and wish they all get some type of promotion for the excellent experience they gave me.

Alexis is (always) my rep at this store and she is terrific- pleasant, helpful, goes above and beyond. Started coming to this location after my home location closed. She understands customer service and the value of a loyal client. She’s helped me with returns/exchanges even when they were maybe not necessarily warranted, but when you’re spending at this level for a product you expect a high level of support. Because of her (and the brand’s overall) stellar service both before and after the sale, I will continue to shop here regularly. I find myself frequently picking Burberry over other brands whose products/style I like, but haven’t always had the positive service experiences like I have with this store.

I am rating this five stars because of one person who attended to my phone call on a lazy weekend. I was after a quilted jacket and was browsing online but had to call the galleria store to conform availability. Esther took my call and from the get-go, her service, attention and approach was excellent. She went through the details with me, got the jacket in two sizes (as I was falling between two sizes and that was the whole reason I needed help) and got both of them transferred from NYC store to McLean. She kept me updated and called me when the items arrived. I was thoroughly impressed with her service, attention, speed and follow-through.

This five star rating is because of Esther. I will definitely be back to buy more from Esther at this Burberry store.

First time Luxe and Burberry purchase. The service was great and Cynthia answered all of my questions and gave me trivia and other things to know about my bag. She was so sweet and made the process super easy and breezy. I will return to this location when I want to purchase more!

Service is great. A friend of mine spent some money there and served with some spring water.

Excellent customer service. I was buying a gift for a guy and two sales associates were more than happy to model for you. They truly went the extra mile in making sure I was happy and satisfied.

Saw the tie I been looking for online and this location had it. Walked in to be greeted and taken care of and back out in no time. My son loved the tie that went with his Burberry dress shoes we ordered online and shirt for his 5th grade promotion.

My first Burberry purchase ever and I'm in love with Burberry already. Not only because of what I purchased but also because of how "smooth" everything went. My sales rep was Alexis. She texted me to inform me my hat and shoes had arrived first thing in the morning. She had answers to all of my questions. Thank you Alexis!!!!

Have gone twice this month & absolutely loved my experience! Diana is the sweetest person! Honestly everyone is amazing the customer service is TERRIFIC all the time!!

First time purchasing anything from Burberry & Ill definitely be back. Workers were very attentive & nice!

Very nice store. They didnt have what we wanted in stock so they ordered it for us. Worked so well.

Great location and the selection of clothes is incredible. The store associates were helpful and courteous!

Very polite and friendly staff, not stuffy at all, bought a gift here and that's what I was worried about.

Great product, and great customer service (I interacted with Miguel).

Didn't have what I was looking for it was just good to see them open again

Came in just to browse and with a beautiful little crossbody TB bag.