The UPS Store

When you are in need of a state registered notary public and you wish to visit the Kroger marketplace on Garth Rd at the same timing, this is your destination to the UPS store in Baytown, TX. Five stars for that convenience today in November 2023.

Although very young the men and women at my local UPS store are very knowledgable and competent in the shipping business, I mentioned they were young adults, meaning they were more career orientated than let's say little stoner people working at a hamburger joint

I went there today and it was easy to find. It is in the same building as Kroger but next door. It was harder getting thru the traffic on Garth Road than doing business. Once I got in the door there were two folks working. Both welcomed me and I said hello. After getting to the front of the line the business was finished in 45 seconds. The receipt for my package was easy to read and the deal was over quickly and the whole gig was painless.

I visited The UPS Store in Baytown on Garth this past Saturday, 8/7/21 just before 1:00p to drop off two packages. While parking and walking into the store, I noticed that customers were entering and leaving very quickly. When I walked in there was only one customer ahead of me - she was being assisted by a female employee and I anticipated a short wait. However, I didn't have to wait at all because a male employee immediately walked from the back room and greeted me. He was efficient, engaging and professional. He made intentional and direct eye contact and you could tell he was smiling...even behind his face covering. I. WAS. IMPRESSED. As the Director of HR for a non-profit, I immediately wanted him on my team!!! I was probably in and out of the store in a minute or so but had the most positive experience that I was still contemplating it hours later. So, I called the store late that afternoon to pass along a compliment and the female employee who took my call was just as professional, courteous and engaging as the male I encountered in the store. Finally, I received a call from Vincent, the Store Manager, today and quickly realized why I had such a positive experience...he sets a great example. Again, he was professional, very friendly, engaging and appreciative that I took the time to pass along the feedback. I don't have need to ship from Baytown often but I'll definitely go out of my way to get to this store when I do!

This team needs a gold star!!! They all have bright futures ahead of them because they understand the importance of customer service and that skill is transferrable. Watch out, The UPS Store ;) ...someone's going to steal your people because they stand out in this world!!!

Kudos to Victoria! I was having trouble uploading my print job online, so I called and Victoria encouraged me to e-mail it to the store. She received my print job via e-mail, and called to let me know it was ready. Her phone etiquette was outstanding, and when I entered the store, she immediately greeted me, and said she'll be right with me. Victoria has fantastic manners, customer service skills, and was just as kind in-person as she was on the phone! I was very impressed! ~ Heather Tolleson

The staff was very kind and helpful. Vincent helped me weigh my product and helped me save money by finding a way to make my product fit in a smaller package. I also appreciate that Vincent took the time to put all my 24 count products on the scale to weigh them accurately. I’m pleased with the enthusiasm and willingness to help!

I visited this morning for some notary purposes and I was very impressed with the customer service. I was greeted by two friendly ladies and had my paperwork done quickly. Adrienne made me feel welcomed and handled my experience very professional. Great Customer Service

Just an FYI, the website website says they do passport and visa photos, however, they no longer do these at all UPS stores according to staff. The lady directed me to the nearest wallgreens.

My organization needed full color souvenir journals completed in a very aggressive time and not only were the staff here professional, they were extremely thorough and their communication was impeccable. The print job as absolutely perfect and we will be using the service here again very soon. Thank you to the owner and his staff!

I ordered some items from old navy and they gave the option to ship to the ups store for free...now I go to pick up my package from this ups store location and they are charging $5.00 per package delivered even though it is one order that old navy shipped separately! When I ask the young lady at the counter about it she was very friendly but stated that the charge is set by the manager of the store and is not a charge from ups itself. I checked the ups site and it says shipping to a ups access point is a free service and this location is listed as one of those locations to ship to for free. If they are not a free access point as stated on the ups qsite then they need to be removed from the list of free locations to ship to or it needs to be noted that the cost is at the stores discretion that way people who have no control over how their order will be shipped by the sender can choose whether they want to pay $5.00 for every package that is shipped to them. If the UPS store is going to be in the business of nickel and diming their customers like this I will no longer do anymore of our corporate business with them.

UPDATE (8/19/2019):

I was contacted by Ariana at the Baytown UPS store and she explained that they were experiencing a system error along with steps they were taking to resolve the issue. She was also very courteous in refunding the charges back to me by searching the transactions in their system and refunding them to prevent me from having to make separate trip back to the store for this purpose.

Thank you Vincent and Ariana for your understanding and promptness in resolving my concerns.

I have always had a great experience with the staff from the day this store opened. I have always received the best customer service. Today; I would like to acknowledge Shelby for being so knowledgeable and kind to the customers and the staff. Just an awesome young lady!!!

Awesome customer service. I just left there because the Post Office was incredibly overwhelmed and the two young ladies behind the counter were very nice and super helpful. Ill certainly be using UPS more when I need to ship something.

Lacy helped us and we were having trouble with Amazon and she showed such patients. She took us step by step and the whole time with a smile

I had to ship out a small package and had a great experience. I was helped by Trevian and he was very polite and helpful, a great worker. The store was clean and smelled good too!

I have been going to this location for a while and been meaning to leave a review because the staff is always so nice! I always have a lot of questions and they are so patient with me and friendly. I forget all the names of who has helped me but I think the last time was Yesenia. Great location! I definitely recommend it!

I go in here all of the time due to convenience. the young ladies and managers here are easy to talk to ,very friendly and treat their customers with great care .
i am always pleased and very satisfied never a complaint from me!!!

I had a small box that I needed shipped off and Adrienne was so helpful with all the questions that I asked I was in and out of there less than 5 minutes keep up the good work Adrienne!!!

They took care of all my needs. The worker customers was great. On a rainy day it was much needed. Thank you so much.

Gabby and Shelby are very helpful. They always go above and beyond for me when delivering multiple packages that I need shipped. Excellent customer service.

My wife and I needed some paperwork scanned and emailed, Shelby and Adrienne were what customer service is all about!! Thanks again ladies.