AT&T Store

I just can't say enough about Joshua, this guy deserves a gold metal. I came into the store after having lost my phone and not the greatest week.
He took the time to help me get a phone but went above his job and took a interest in me.
This guy helped with my PayPal app. I was struggling with and really just put me at ease. He truly get the customer service concept and should be commended for the job he did for me.
Thanks Joshua

Ramon was the best customer service rep I have ever dealt with. I watched this man jump from customer to customer keeping his composure and keeping everyone HAPPY! I’d recommend him to anyone who asked.

My experience with Ramon. What's great? The store was packed, but he still was able to take care of each customer individually

I am 55 years old my name is Sylvia and let me say this store is fantastic. I was a verizon customer for 26 years and only because of the knowledge base and continued exceptional service did I change. My contact sales representative name is JOSH....he has gone above and beyond. The words service like I'm family lives in this individual and is represented at this store. CORA has also helped me with unlimited patients and vast knowledge to solve all my issues.
MONROE ATT STORE IS AWSOME GREAT AND ILLISTRATES OUTSTANING CUSTOMER SERVICE.

New manager introduced himself and made me feel welcome not a burden Ramone.

Thank you so much.

Knowledge of what I needed done was completed promptly and professionally. I was switching from android to iPhone. Extremely kind.

Had a great experience here. Moe helped me set up my first ever phone plan and new phone. He was so helpful and patient, really going above and beyond not only to help me find the best plan for me, but even just make sure I was comfortable as can be while we were setting everything up, including offering water, and even trying to find a charger for my very old phone since its battery was low. I honestly just had a good time. Everyone was so friendly!

I had lost my phone and needed a new one badly. As soon as I walked in Cora was able to help me through all my phone problems. The whole team was very welcoming and nice. Cora broke down all the best possible options available to me. Monroe AT&T store team is great! Thank you!

Josh worked diligently in helping get our issue resolved. Excellent customer service rep!!!

Worked with a guy named Moe when we came to set up a family plan. He was very friendly, patient, and explained everything clearly so that everyone was on the same page. Helped us find the cheapest way of doing things. He even brought us water. Super nice service. Would definitely go back.

Fast service, knowledgeable staff, treated like family. Moe and Josh were on their game.

My husband and I have a family plan with multiple lines. My mother decided that, to save money, she would get on our family plan as well. Which should have been easy-peasy and Cora sold me the phone with the promise that we could port my mother's number to it.

DANGER! STRAIGHT TALK HATES THIS! I know, it's the law, etc etc etc. But since Straight Talk became a Verizon property, something has changed. MUCH FRUSTRATION. 10 calls to the various AT&T customer service numbers. It was always a circle of "no ma'am you have to go to this other department" and there were multiple times they hung up on me.

I was ready to hire all those homeless people who hang out near stores begging, to start a picket line. Moe did some magic and got it to "pending" status, despite multiple frustrations with the customer service reps. But... 3 hours later... AT&T and Straight Talk said they don't want to share the playground, and it failed.

So after a measly 2 hours work, I was heading BACK to the store again... and this time... Moe and Cora tag-teamed the problem, calling multiple departments from different phones, and stayed an hour late just to make sure I was going to leave with my account still under the AT&T umbrella rather than ditching all the lines and going to police radios/walkie-talkies/full-crazy-prepper-style communications mode. They saw me at my worst, frustrated with computer technology that wasn't playing along, and they still gave 100%.

If you have a Straight Talk number (with a phone you did not buy from them), just come to the Monroe store. They've got experience, now!

I had such a great experience both times I’ve come to this store to get a phone. Cora was very knowledgeable, helped me get setup with some great deals and a great phone both times. Thank you again Cora you did such an amazing job!

Great experience at Att picking up my new business lines. Good group of people over there. Got us in and out much quicker than I thought. I thought I had some tough questions but the one guy there Kenny had the answers for everything. Kind and very helpful. Thanks crew.

Awesome store! They were patient and took time to go over my bill and even saved me money. Best ATT store I've ever been too!

I was in the store for almost 3 hours, trying to activate new service. Kenneth was very patient and didn't give up. He was able to solve the problems and he even made sure my phone would sync to my vehicle

Josh explained all of my options with my prepaid plan. He did everything to help me and I am very happy that he greeted me at the door as soon as I walked in.
I am a little older and he was very patient with me.
Saved all my passwords and set up all my favorite apps too.
Josh is very knowledgeable and I would recommend him to anyone who wants to switch to ATT services.
I also had a great experience in Ft. Wayne with customer service.
All around, FANTASTIC!!
I had Verizon before I switched and I am very happy with ATT.

If you are looking for efficient, knowledge and professional assistance go see Kenneth at Att. I was greeted promptly, treated professionally,and everything I came in for was accomplished quickly. Very thankful for Kenneth’s professionalism and ability to solve my business phone needs.

I went to this store to buy a new Iphone. My earpiece didn't work, and my charger port didn't work. Figured it was time. Instead of just looking for a good sale, Derek and Aleesha said 'let's see what we can do'. In about 10 minutes, after some slick cleaning moves with packing tape and canned air, my phone is now working perfectly. I cannot thank these two enough for being conscientious employees and looking out for the best interest of the customer and not talking me into something I did not need.
They have earned my respect and a life long customer to this location. Thanks again!!

What a wonderful experience at the AT&Tstore in Monroe, MI. Josh made me feel like I was his most important customer. Much better than Verizon. I did not have a good experience with Verizon. They wanted twice as much a month plus I had to buy a new phone even though mine is only 2 yrs old. AT&T is definitely a better store.

Staff is always very nice here, even when I was less than patient.