Verizon

Luis helped my husband and I make the switch from sprint to Verizon! We had a hard time doing it online so he saved the day for us! We appreciate him and his great customer service. He was very knowledgeable and patient. I felt bad he was alone in that store but he handled it like a true boss! Thank you Luis :)

I just want to start off by saying I had an amazing experience at the Russell-cellular. The help I received the moment I walked threw the door was fantastic. The representative that helped us out his name is Lewis he is a tremendous help. We recommend this store is especially with Lewis at your hands.

I went in because I needed a new phone. No really I needed a new phone. I was using a phone I bought in the dark ages. With telecommuting I need more memory for the apps I use to work and for personal use.
Jacob was very helpful and listened to my needs. He helped me make the best purchase for me and I could not be happier.
I am not the easiest person to please and I do my research before I spend my money.
Jacob was able to meet and exceed my very high expectations.
Thank you for the best service I have received in a very long time.

Very nice sales rep Keith was great. Helped immediately and let me know every detail about what I wanted to buy. Even helped me past the activation to make sure all my things were transferred. Great customer service. Just wished there was more product on display to see when walking in. Thanks Keith for your great service today!

Destiny was awesome! She was very patient with me & let me, truly, take my time not only deciding which phone I wanted to take home but if I wanted to even do that today.

I chatted her ear off during the data transfer, which took forever, and never complained or even looked a little bit annoyed.

It was pretty personalized service, as I was the only customer the whole time I was there. But, she offered her opinion on phones, asked me mine, and seemed very genuine in all of knowledge & responses.

It was a great experience overall, and I know I'll be back into that location because of destiny!

Keith was professional, patient and very knowledgeable about his work. He was able to upgrade my phone right away and even helped me get a deal on my phone. The space was very clean and organized. Great experience!

VZI services with Jacob and his assistants at this newly opened site was extremely pleasant and professional. All of my questions/concerns were addressed. And, I especially appreciate the sincere offer to return any time should I have others. Thank you for relieving my anxiety around purchasing a new IPhone.

Keith was awesome with helping me set up my own line. Great customer service, and very kind. Answered all my questions, and chatted with me through the long process today. Good job Keith! :)

Buying a phone for my teenager was quick and easy. Ultimately, it felt much easier than figuring out how to update our service plan online. The in store personal service was excellent.

Jacob has been very helpful from beginning to end of our transaction. He’s knowledgeable and made our experience with buying a new phone and establishing a new line smooth and easy.

Keith helped me to get a brand new iPhone12 and save money while doing so! The best customer service ever, he took his time and did his best to make sure I was well informed!

My XS Max froze on me. I wasn’t able to get it to work but I was eligible for an upgrade and Keith was such a great help. Now the new owner of a 12 Pro Max. This is a great location if you ever need help.

Destiny is fabulous! She did a wonderful job making inquiries of us and meeting every need and expectation that we had! We couldn’t ask for a better customer service experience!!!

Luis was very nice and helpful. I got set up as if I were visiting with a friend in their kitchen. Very comfortable and spacious place!

Keith was amazing. Had me in and out super quick and easy with my new iPhone, cannot recommend more.

Great experience at the Verizon store in Ocoee. Keith and Jacob could not have been more helpful. Highly recommend!

Luis is amazing. Awesome customer service. He was able to get my service and phone upgraded in minutes.

Jacob was very welcoming from the moment I walked in. He was helpful and thorough in answering my questions to make sure I got what I wanted.

Jacob was very professional and pleasant while setting up our new phone. He explained clearly

The store was amazing simple and easy to get service. Was done in minutes no stereo typing vibes just amazing customer service