T-Mobile Authorized Retailer

I have nothing but good things to say about this store. They helped me out after I had been given the wrong information on an insurance claim by customer service and two other stores. Genesis and Jorge both treated me with respect. Even though I felt mislead by the company prior to walking into the store. Their kindness, respect, and willingness to help me; restored my faith in T-mobile. I will only be going to this store from now on. Thank you Jorge and Genesis.

3/2/24. 1:40pm. I came to buy a Samsung Galaxy A15 5G. Unfortunately, this location were out of stock, but the associates were able to recommend other locations that might have the exact phone in stock. One of associates, Christian, commented on my Cuphead Show T shirt, while the female associate was looking for the phone, Christian and I talked a bit about who was the greatest villain in movies. Next time I need service from T Mobile, this location on 75th and Lower Buckeye will be my dedicated place. The service I received today was amazing.

The woman that waited on us was awesome. Very helpfull and very polite. Best T Mobile I have been to. We travel all over the US. 💯❤❤❤

Went in on Friday to trade in my phone and the customer service was 10/10! Everyone was so nice and helpful and gave me good advice! I also notice how supportive of each other they are. I'm happy I found my store❤

My daughter and I went to 3 TMobile locations, and talked to 2 Customer service representatives over the phone before going into this location. Where I finally found the answers I was looking for. The manager and crew were so nice. Before I could even explain my struggles, she started explaining my whole bill to me. I was so happy that someone is helping us and they were nice. Everyone has a attitude now a days. So I appreciate there great attitude. Thanks again Chantel

This specific location has always been great! Jorge is amazing he’s always answered all our questions above and beyond.

Any situation we’ve encounter jorge, has always helped and honest even if we had to come back the next day.

Best customer service I’ve ever received in a t mobile store by far. Jorge the manager was extremely helpful along with Claudia and Jackie with their kind and helpful service.

Store was great! Chantel the store manager was so nice. Saw another comment saying she wasn't and it's hard to believe she took over a hour with me to download all my stuff and help with all my apps. Greeted everyone nicely and Anabel did great as well. Great customer service will come back again for sure

I always have such an amazing experience at this T-Mobile store, all thanks to Anabel. She is very very helpful and knowledgeable! She kindly greets me every time and takes the time to explain to me all of my options and answer all of my questions. I live far from this store but take the time to drive just for her!

Jorge was so great and such a big help ! 10/10 recommend this location

I'm not usually one for authorized retailers, but we are from out of town and this was the easiest store to get to when I didn't really know where I was going. The staff were amazing and I got exactly the replacement device I needed. They were knowledgeable and kind. I received a text within an hour from Tmobile stating that my trade in was all taken care of. Great, fast service with awesome employees!

I came into this T-Mobile to upgrade my phone. I cannot express how much we appreciated Joseph and Jose F. They were so kind and helpful, they truly are amazing at their jobs. They were so patient with us (and our crazy daughter running around.) T-Mobile is so fortunate to have employees like them representing their company. ☺ There was a third employee who was just as amazing but I didn’t get his name. I’ll always go out of my way to go to this T-Mobile instead.

I've never had a better experience or customer service anywhere! Chantel took the time to explain and show me my choices for a phone that fit my needs. Two days later, I came back to get my new phone. Annabelle greeted me and got Chantel for me. Maybe 10 minutes later, I'm out the door with a new phone! I'll be back because of the service I received and I will refer others to your store!!

Anabel is always so kind and helpful every single time we have an issue.She’s very knowledgeable and always knows the answer. Definitely recommend her.

By far the best T-Mobile in my area. For sure better than the one across the street ( Walmart location) customer service and very friendly employees. Been here twice and both times they help me with whatever I needed. Definitely worth coming here .

My LG phone wouldn’t turn on and I was able to make it to this location last minute and get a new phone. I preferred a new phone instead of the same one through insurance. Xzavian was really helpful with getting me set up. The manager Chris and JT were also very helpful in answering any questions I had, tried fixing my old phone and stayed after hours to help me out. Appreciate the service guys and will definitely return again to this location.

Today we had an amazing experience in store with Anabel and Chantel. I have been a sprint customer for years and been very sad about the change to Tmobile. Today they showed me the amazing customer service they provided to me. Now I love Tmoblie because of them. They explained all the great benefits my account had. I saved $500 today. Thanks Tmobile

The assistant manager was really kind and patient. Answered all my questions! Switched over to sprint from tmobile and got the best deal for unlimited service and the newest phones for a good price! Transferred all my info to the new devices. Made my experience the best. Definitely coming back!

Great Experience! Everyone is super friendly and very helpful. I recommend 100%. They take the time to advice you about the phone and help you better understand your account. They even take the time to transfer all your stuff from old phone to your new one. Greatful for the help we received today. Thank you Alexandra for helping us with our upgrade!

Yo this store 5 star all the way promise you ask for Emmanuel dude is professional af respectful and glad to happy . I've gotten 1 or 2 star service at other t-mobile stores made the whole phone experience like nah ill get my phone from offer up like a fool after 5 phones I made my way to 75th and lower buckeye t mobile on the corner hit them up you will be happy with a new phone 💯