The UPS Store

I consistently make returns to various online retailers to this location and always have a great customer service experience. I recently returned 30+ packages that had to be individually scanned and John, Logan and Brooke were more than accommodating and enjoyable to work with. Really appreciate the positivity and pleasant interactions that I have with the staff every time I go in there. Always consistent and customer focused.

I came in and there were 7 people ahead of me. I was at the counter in 4 minutes. The guys working did a great job and they were working very efficiently. Thanks for an easy and quick drop off. Also thank you to all the people in line for having your stuff together and ready to go!

The UPS Store is a huge help and Michael is an excellent employee. He is always patient and provides clear direction. He is always ready to assist and goes above and beyond to make sure customers are satisfied. I highly recommend this location and Michael's service.

This store, under various customer numbers at the time of my visit, or regardless of who the staff is, goes above and beyond to assist. Whether sensitive paperwork for a will or POA, notary, to returns or packages to mail.

Staff was so kind offering to scan not just copy. Mail to the various locations and produce copies needed. I didn’t even know about this option. I was offered this. The kindness during that difficult time is very appreciated.

I’ve meet a variety of staff over the years and they’re all, for me, doing a solid job. Very helpful.

This office is the primary location used for many years. They have preferred customer parking in front to include handicap accessible spots close to the door

Returned a package from amazon and was in and out in less than 90 seconds, very quick and easy.

I've had a great experience every time I've been to this store. The guys that work there are super cool, friendly, and efficient. Good tunes are playing on the speakers, and when the weather's nice, the doors are usually open. Appreciate the experience for an otherwise mundane task of dropping off a package.

I personally love this store. They always have what I need are very knowledgeable. And their cool individuality makes it apparent that this company hires people for the work they do not for their hair color or whether or not they have piercings. Keep up the good work!

Dropped a package off today, customer service is always excellent. Helped me find something appropriate to package the item in and it was a reasonable price. As always they assist in getting the package ready to send out. My visit was in-and-out very efficiently. I have used this store regularly for the last several years and after having another quick trip in and out with excellent service I decided they deserve an excellent review. Thank you!

Seth at the 1st Avenue store was very helpful and exceeded my expectations of customer service ten fold. My father had left some items here when he came up to help with storm recovery. The items needing to be sent back were oddly shaped and Seth took over and told me not to worry about a thing. He got everything safely wrapped and packaged and got sent off.

Thank you Seth and thank you UPS Store for a great experience!

I’ve been here twice now for different things and I have been very satisfied with the attention to service. Seth has helped me both times and he is great! He gets the job done quickly, seriously knows what he’s doing, and does it right every time. I will continue coming back for all my mailing needs and you should too.

The customer service was great. Store manager took special care of addresses and shipment. You can print, scan or copy here as well. Am giving 5stars for a good customer experience at this UPS store. Will recommend and also return as and when I need to mail something next.

This location is closest for me and in years past has not always been a good experience with long lines and less than enthusiastic staff. The last three times I have visited this location I have received customer service from Alex. He is one of those individuals who is truly pleasant and happy to help. Today he helped get a 123lb dresser into the location (I am 34 weeks pregnant and less helpful than I would like!). He did it with an impressive attitude, was knowledgeable about what I needed to do for the return and had a smile the entire interaction. Working with Alex turned a cumbersome experience (that dresser was big!) into one that was easy and pleasant. If you need help, make sure to ask for Alex and leave a positive review (and tell his manager to figure out how to compensate him to keep him at the store!). Thanks, Alex!

The lady working on 8/28/20 @ 6:00 pm was really helpful, thanks to her. I was there for a drop off and my package was torn. She brought a recycle prime bag, transferred my stuff into it, took the address paper from me and taped it to the package with their sticky tape. Didnt charge anything. Same day earlier I had gone to usps for another drop-off and they made me buy a 3.99$ sticky tape to stick my address paper.

My mother in Love bought my son a winter coat off amazon. She scheduled a pick up to my house, that I spaced on. So, I drove an hour from my house to my nearest location.

I called ahead of time to ask some questions. How to print my label, if I had to pay for my box etc. 30 mins later I arrived. He was extremely pleasant! He remembered my questions and assisted me promptly.

I struggled to figure out how to find the label, and he came over without me having to ask and asked before taking over the computer, which I appreciate as I’m weird about personal space.

He helped me so quickly I was in and out l, and left very happy a lot less stressed!

Thank you Seth!
Also, thanks for the compliment on my leggings :)

Awesome staff, far better than the former staff of Dubuques in 2013/14. Only based on one visit but later same day shipping cut off time than FedEx so if you don't make it to FedEx by 5pm you should try UPS theirs is 6:30pm. Will be back for future shipments!

Called about 15 minutes before close. Alexander picked up. Had an Amazon package that was at its return deadline date. Alexander had the idea to print the label over the phone so I gave him the code from the Amazon receipt. Drove the package to the store just in time and he got it labeled and ready for loading onto the truck! Alexander was sharp and helpful and the excellent customer service was appreciated.

I’ve had mixed experiences with different UPS Stores but this is by far the best one I’ve visited. The Manager was very friendly and helpful. They go above and beyond here. Thanks for helping me get my item packaged and shipped.

What a well run operation! Graham and Leah were especially helpful with my shipping problems. They were patient and offered advice that helped bring my shipping under budget. Thanks!!

The lady and gentleman working on 6/16 @ 2:00. Were top notch. Fast, friendly and very helpful! The msn was kind to my busy 5 year old and even let her use stuff to draw while I figured out my problem. The lady offered me extra services to help me. They even made friendly small talk. And The place is clean!!!

Always receive top notch service here. All my business needs can be met in one place. The manager/owner's a great guy too, love chatting with him when i have a moment.