T-Mobile Authorized Retailer

We upgraded to the new iPhone 14, the phones were mailed to us, and when we received them we could not get our cellular service to switch from the old phone to the new phone via the new eSIM. We drove up to the T-Mobile store and met Paul, who resolved all our issues in under 15 minutes. He was kind, he was thorough, and he explained everything so we understood what was wrong. Then he proceeded to fix the other phone that wasn’t even present! Great experience! I highly recommend this T-Mobile store as we have been to the one in Canton (Canton Marketplace) and they gave me misinformation and were not very helpful. We will be going to the store from here on out!

Everyone I have dealt with in this store is professional and loves their job. I have spent many hours in there the past few weeks dealing with issues and upgrading multiple phones. Bryan is an excellent Store Manager. He does a great job with customers and in the way he works alongside his employees. Grateful to have this staff in my neighborhood store.

Excellent TMobile location. Great customer service..worth a 10 mile drive. All of my many questions were gladly answered by Paul. He was so helpful in helping me learn about my new Apple 13 Pro mobile which I thoroughly love.
Kudos to the TMobile store on Hickory Flat, Canton, GA.

We expected great service and that's what we got. Kimberly was very patient with us and helped to guide us while we chose the right phone! Brian was also a great help in the process. Everytime we had questions he took the time to explain options and helped us make the right decisions. We will come back to this T-Mobile in the future when we upgrade our other phones.

Brian Hill at the Hickory Flat Highway T-Mobile store was amazing!!! He helped me apply a screen protector to my cell phone and did a flawless job! Brian (and T-Mobile) is a wonderful reflection on T-Mobile's commitment to customers and quality!!!

My wife an I had an outstanding experience at this new T-Mobile store on Hickory Flat. After a rather stressful day of getting my phone stolen, the staff did an excellent job in making sure I felt taken care of. They did everything from answering my many questions to offering advice on different products and services specifically tailored to me. All in all, my wife and I switched from Verizon to T-Mobile and are saving money each month while both getting brand new iPhones. Big shoutout to Andrew and Scott for their patience and assistance every step of the way. Highly recommend.

We've had a lot of issues at other stores and decided to give this one a try. What a great experience. Shout out to Joshua. He was so helpful and went above and beyond to help us. This is our T-Mobile store going forward.

Clive was great and helpful with switching our numbers to a new account.

Great customer service! I love the team from this location! Thank you guys

T-Mobile in Hickory Flat has been great to work with for all of our needs! Joshua is knowledgeable and friendly too. The store has a variety of accessories and we have purchased phones and tablets as well.

The best T-Mobile store in the Atlanta area! It is new, clean and fresh! Kudos to Chris and especially to Rachel and Leslie for their exceptional customer service skills!

My husband and I are fairly tech illiterate and Rachael patiently helped us with all of our needs. She made good suggestions, didn't oversell, and resolved some issues for us that others had not been able to help us with. Excellent customer service!

Exceptional service, very kind, patient & helpful with my retired parents. He made a tedious process as seamless as possible. Brian was AMAZING!!!

Manager Lex J and Gabby C retail associate were customer friendly going the extra mile to make things right in the purchase of new IPhone.

Chris was awesome! This was one of the best experiences I have had getting my new phone. Chris helped me the whole time, answered all my questions, and made sure everything was correct! I will definitely be going back and I recommend this place to everyone! Thank you again Chris!

I was on the verge of tears because I was in between carriers and having an issue with my phone being locked. I walked in and Rachel helped me, I will never ever switch again. She is ABSOLUTELY AMAZING!

Mark is an excellent T-Mobile employee; he's highly skilled, cheerful, kind, and a definite asset to T-Mobile!

Had an excellent experience here. Customer service is great, the employees here are very friendly. I worked with Joshua and Leslie and they both are very knowledgeable.

T mobile is a great network and this is a great t mobile store. knowledgable staff, friendly, hard working and they have t mobile Tuesday items. Recommended for all your t mobile needs.

Brian helped me out and made sure everything was all good. I was in and out quickly and the customer service was excellent.