The UPS Store

Forgot to get my passport photos done till the night before my appointment and the staff especially Nikki and Vincent went out of their way to be helpful and kind. I had a great experience thanks to them. Great customer service and overall kindness

We just received a couple of art items that were perfectly wrapped and delivered to our front door in a timely manner. It’s a routine process for Mike and his staff but it is extra special for the customers. Always a pleasure to deal with the UPS store on Nantucket.

These folks were very polite, helpful and offered quick service. One employee even came out to the door to help me with my package because I was struggling. I highly recommend them.

Recently made a purchase at the Rafael Osona Auctions and Mike shipped with excellent packaging that was fairly priced.....Would buy and ship with Mike again!

Thanks so much Ventsi! Needed to mail something sentimental internationally - it was really easy. Much appreciated.

Everyone from Bob, the owner, and his staff are friendly and helpful.
And, gives you quick and efficient service....

FYI they are closed from 1:30-2:30 daily!

Great service, very polite and helpful. Highly recommended !

Very satisfied. Great service.

Super friendly staff.

Fast and efficient!!

I understand summers are crazy in Nantucket especially for UPS. I’ve worked a lot in customer service and I empathize with having demanding and grumpy customers. I don’t understand though when there is a lack of help or empathy from the employees to customers who are friendly and kind from the start. With t-mobile, I have no service at this store. I logged into their wifi without issue last year but this year I have a different phone and it would not connect no matter what I did. I had three young kids with me who I was trying to keep calm. I understand if there’s nothing you can do as an employee (although I’m not sure why the WiFi isn’t better), but they just stood there and said nothing while I kept trying. I eventually asked if other people have trouble logging onto the WiFi to which they replied “yes.” I mentioned that I should have taken a screenshot of the QR codes beforehand and they said that that would’ve been a good idea. Long story short, I had to leave and go back at a different time with screenshots. For anyone going there for an Amazon return- screenshot your returns before getting there.

When I go to a UPS store I want to use their shipping expertise. There are many options with price differences. Getting the information from the employee at this store was like pulling teeth. His response to my questions was ‘just tell me how you want to ship it’.

Always efficient and friendly...WILDLY EXPENSIVE!