CVS

Great pharmacy and management staff. Friendly and helpful. The pharmacist is a joy.

Friendly service always willing go the extra miles for customers even when they are understaffed

Great deals clean and organized store

People are nice, Never any issues here. Only down side is store closes early.. Other then that, pharmacy people's are polite , store employees are polite too.

I've been going here for years and most of employees are nice and Kathy in the pharmacy is always nice

Clean variety of products and a drugstore in the back

I was charged wrong. I didn’t realize until I got home and saw my receipt. I was overcharged on 10 items I bought with a holiday discount. I ONLY bought these items because I thought I would get them at the advertised discounted price.

The store is not well stocked. Most of the coolers and freezers were bare. Many shelves were bare. In the vitamin isle, there were so many tags, and I’m taller, I couldn’t see any products.

It’s the day before Labor Day Holiday and your store is barely stocked. Get it together. I would like to comment on the staff but both that I walked by didn’t say anything. I walked up to the self-checkout and out I went.

We move to Long Beach, and I have been going to this pharmacy on Karwick for about one year.
During that year I noticed that everyone behind the Pharmacy counter seem to ignore customers standing at the counter. No One will look up from their work and MAKE EYE CONTACT.
Without exception, this has happened each and every time I have gone to that pharmacy.
This includes the Pharmacist. It appears, The worker-bees are miserable with their jobs.
Pharmacy employees will hurry past waiting customers as though they are invisible.
When I've said, "Excuse Me." I get an annoyed response, "Be right with you."
But, still no eye contact. (Their heads and eyes are down, as though they are dodging bullets.)

Last week I read the name tag of the most unhappy pharmacy employee, kathy.
She will not look up for any reason. They look over worked and under loved..(A Martyr complex) ..
And, frankly, I feel the same way, every time I enter your pharmacy.

I am looking for a new Pharmacy Chain....Not another CVS

For Gosh Sakes teach them some 'people' skills.....Smile, make eye contact, greet the customers.
. ..

What

I can’t stand this place. Every month there’s an issue with filling my prescriptions. My doctor sends a prescription over, they claim they never received it. I bring in a physical script, they can’t find my doctor in the system. I receive an email from CVS at 8 am stating my prescription is ready for pick up, I go after work that same day at 5 pm and am told it’s been returned because I took too long to come pick it up. I ask why it was returned when it’s been a matter of hours since I received an email stating it’s ready, they don’t have an answer. So then I have to wait hours for them to refill it and come back to the pharmacy to pick it up. Im always having to start my medications lte or skip doses because of them which defeats the purpose. They’re always randomly closed for lunch or some other reason that is not posted on their schedule so half of the time when you go the window its closed. This pharmacy is extremely incompetent.

Why do I continue to use this pharmacy??? The pharmacy technicians are overworked to a point where they take out their frustrations on the customers. The pharmacy itself always seems to be in disarray. My prescription refills are never filled on the day they are scheduled. Try calling the pharmacy to get a living person to speak with and it takes 5 minutes of phone prompts. My last in-person interaction with one of the technicians went something like this: Me: Can we change the date of my next refill so that it is done on the same day as other refills? Technician: No, I'm not doing that for you as I don't have time. You can wait until next month. Really??? Something that would take 30 seconds in their computer system to adjust and the pharmacy tech isn't interested in helping a customer. Then loudly tells me to take my business elsewhere. Throughout my entire visit I was calm, collect and spoke in a even-keel tone and never once was demanding, loud or expressive in any way. Instead, a 24-year customer of CVS was told: "if you don't like it, you can have your prescriptions filled elsewhere." wow... just wow.

The pharmacy staff is unkind and shirt patient. I am moving over to another cvs store. Hopefully I will be able to get better, kinder service. I felt like it was a bother calling them.

I go out of my way miles to go to different pharmacies because of how many bad experiences I had with staff at this location.

I made a money order. The girl who served me was slow and did not know what to do. And it so happened that I was tedious to return the money oratno. They sent me to the SVS and said that they would not return the money, although the hotline said they would return to the store where they made the order. Terrible service. People don't know what they're selling