Advance Auto Parts

Mike and Joey were/are amazing customer service reps!!

They went way above and beyond to assist us on 2/7 with a battery light and alternator belt that snapped. We can’t say enough kind things about both of them. They are also very knowledgeable.

To whom this may concern,
Im not going to post about the items because all of them were wrong.. My other truck is a RWD 2006 chevy silverado 1500 LT 5.3lt crew cab..
I purchased parts from "Car quest" located in Herndon, Va and they gave me 4WD, all wrong parts!!
I returned the items and left. I then went to Advanced auto and received the best customer service. I no longer will be go to car quest again.
Advanced auto is my auto parts store because of one of your employees.
He's a very knowledgeable sales rep at the Advanced auto parts store in Sterling, VA. (Picture inclosed of location) exceeded my expectations! His name was, Mike Z, if it wasn't for him I wouldn't have gotten the right parts.
Hands down, the best customer service I've had in a long time. 🙌 everything was purchased and he even helped me bring out;
2x Rotors
2x Break Pads
2x Calipers
1x Hose
1x Break fluid
1x Dex Coolent

The truck is completed and I couldn't be happier!!
Thank you Mike Z,
@ 466220 potomac run place, Sterling va

Thank you for letting me share,
A satisfied Customer,
Steven L
OxStrong Hauling 247

The interior cleaner and microfiber towel were pretty good but the pizza service was top notch. 10/10. Cant get that quality at autozone.

Had a younger guy maybe early 20s help me this afternoon. Reduced engine power thinking spark plugs and he shared thats been going on a lot lately with the 2018 chevys agreed after 50k miles thats probably the issue, gave me 4 put them in and no more power loss! Dont know your name bro but youre awesome!

Advanced Auto was a good place to shop. Stick to your guns when you buy something. You don't always need a brand name item. Make sure the warranty get explained to you fully. Please be patient when go there. They are working their best for you. They do honor their warranties and coupons.

I have gone here for years and the staff and service is exemplary. If I can't find it the staff goes out of there way to help locate what I am looking for. Centrally located in Sterling, VA. Parking right next to the entrance for quick pick-up or just to look around. No pressure salesstaff with knowledge of most vehicles on the road today. The most reliable Advanced Auto Parts I have had the pleasure of visiting in the summer and winter for all my vehicles. Definitely a mainstay at this particular shopping center.

Excellent! Helpful friendly employee Alex helped me get new wipers for my car. I used an app to pick the size, but when Alex went to install them, he realized they wouldn’t work. So he patiently took me back inside, got the correct wipers, refunded my overpayment, and happily reinstalled the correct wipers. Saved me a lot of hassle.Thank you, Alex! I appreciate it!

Such a great experience with the advance auto parts in Potomac plaza, Sterling. Excellent one on one service with John R!! But not to take away from everyone else... the staff here is very profesional and knowledgeable of car parts and their information they have. most of them are very friendly and They will always go above and beyond to make sure your service are taken care of. They always check in even when you're shopping to make sure all your questions are answered. For bonus points They're outside service when working on your car like checking battery's and changing windshield wipers (which has both been done to my vehicle from this store) is very professional and just above and beyond. This is the type of service I would never get at places like O'reillys, Napa , or especially Auto Zone!! The crew here is amazing and will always go above and beyond to serve their customers. This advance auto parts will always be my go to store when ever it comes to needing help on any of my cars. It is such a nice little crew they have working over here and it's something you never really see now a days in work places! 100/100 for this store it is certainly great :)

This modern, open layout auto parts store is great for the serious mechanic & weekender alike.
Some great guys behind the counter who will put in the extra effort to help you when they're not swamped.
Quick turn around for non-stock items, and lots of extras - did you know they have wiring diagrams?
I highly recommend this location.

In all fairness, I was only picking up a part I'd ordered online. Still, the service was so prompt and courteous I had to give it 5 stars. Even though I thought it was quick, the person behind the counter apologized for the wait. On top of this, I got a great deal online using the instant discount code. If you're looking for auto parts or accessories, it's worth checking them out.

I had a battery go dead at the last moment and showed up right before close. Called other places and felt I was going to be a burden, but when I called here John answered and was extremely helpful and helped me solve my dead battery issue. Very grateful for his great service. It was worth driving to this location.

Amazing staff. Helped me diagnose a cigarette lighter electrical issue in the parking lot for free. They take the time to make sure you are buying the right part!

I WAS HUNG UP ON AFTER NATALIE PLACED ME ON HOLD AND WASNT EVEN GIVEN A CALL BACK THANKFULLY JON ANSWERED AND HELPED ME RIGHT AWAY
she told me the part I was requesting wasn’t available and to call autozone…. Only leaving 5 stars because of Jon.

Very helpful and knowledgeable staff! Various products with excellent prices.

Very helpful. Manager Joey helped me with a complicated warranty return that involved contacting another store in Jersey for the records. Thanks for the help!

The one thing I love about Advance Auto Parts is that if the part is not there, the shop will bend over backwards to procure it, generally, by the next morning, from a distribution center or another local shop. It’s actually faster than Amazon, which says a lot these days.

The only thing I have always found weird is that when I want a generic “auto” part for craft and hobbies – not necessarily to repair a car – I have to find a car that has, say, a fuel line hose, or a battery, or a whatnot, in order to be able to order it. Some things are generic, aren’t they?

Staff are helpful, they keep a good stock, tools are rentable and they order stuff quick.

Very courteous, discussed plenty of options for what I needed, gave me advice on how to save on oil changes as well, and was glad to meet the folks there. Definitely using this place as my regular place for my vehicle.

Personal service that I have never gotten anywhere else. I needed supplies for my generator and the guy who helped me gave me personal attention and service. Will go back there everytime I need something for the car or generator!

The employees here we're extremely helpful! They were able to show me where the car part I need was and helped me decide which brand would be best for me.