Wild Bill's Tobacco

Luisa & Chantel are always in a good mood, and they’re always prepared to help me! I love this location and the care they provide.

The manager Luisa is amazing! She paid for my college tuition and even payed for my hair transplant surgery because I'm struggling financially.
She even somehow managed to cure my blind child, with her wonderfully bright smile.
Will definitely be coming back soon.
10/10

Oh also, pretty good selection of vapes, which is what I originally went in for. Spent a lot of time figuring out what I liked and got me something awesome. Sour mango pineapple geekbar, is delicious.
Thank you Luisa and Man with a Manbun.
Much knowledge.
Very helpful
Such wow.

Friendly , some good hardware and great liquids
It’s a rainy day and I needed some replacement for broken hardware...found great help here. Thanks guys.

Ian, one of the employees was an amazing help, engaging and nice to talk to

I am a regular at this location and everyone that works there is simply amazing. Great atmosphere! Great personalities!
But shout out to IAN!
Great asset to the company. Thank you Ian.

Staff is very knowledgeable, friendly, outgoing and helpful. They have always helped explain anything I question, always know my cigarettes (LM100s), they just have to ask two and two or two and one today. Yes, simple things, but they mean so much to know you aren't just a dollar sign in a businesses eyes! As long as this staff is there, I will remain s faithful customer!

Super helpful! Didn’t catch the guys name but he went the extra mile to show me a few tanks during this time of lockdown only because they didn’t have coils for the tank I have. Was very patient and brought me tanks in each price range. Next time I find myself here I’ll get the guys name and update this review.

Wild Bill’s customer service is always the best. I’ve never encountered a worker in a bad mood and they always seem like selling me my stupid Juul Pods is the highlight of their day.

I always love coming to wild Bill's it is my favorite smoke shop! They have amazing deals, especially on Wednesdays most of the items in the store are 20% off! I highly recommend wild Bill's smoke shop, any of their locations

The staff is awesome and knowledgeable. I was in awe and wanted to stay just to look at everything. If you need a product related to smoking you'll find it here.

Great service both times I have been here. The pipe tobacco and cigar selections are great with very good prices. The hookah and shisha selections are a little lacking and they do not have natural charcoal, only quicklights.

This is a review for Wild Bills in the Waterfall Plaza in Waterford:
I have been going to Wild Bills since they opened. It was always a pleasant experience w/outstanding customer service & a huge inventory to choose from. Less than a month ago I purchased a new Vape, which is the same type I have used for years. This one doesn't work correctly though, so I took it AND the receipt, box & accessories that came with it back for an exchange. Dylan, the boss, wasn't there & the young man working today said that since it works (although not like it should, at all) he couldn't exchange it. He suggested I come back Tuesday when Dylan will be there to see what he says. I've bought between 7-10 of these Vapes from them, not to mention many filters, bottles of Vape juice & even a pipe from W.B.'s. Hopefully Dylan will do the right thing & exchange it for a new one. We'll see & I'll keep this site posted.
UPDATE: I went back & received a new Vape for the exchange of the defective one. Excellent customer service and very friendly, knowledgeable staff.

Carefree, relaxed atmosphere. Gr8 group of guys who are all naturals with in their zone of everything smoke, vapor culture etc. Can't go wrong with the energy here, as long as you know your place.

- Wolf of Waterford
Aka - 7h3greatdåne

The staff was very helpful and knowledgeable of their stock and how everything works. They also had a great sale that they run most Wednesdays.

Excellent location and customer service. Whenever I come here I enjoy finding what I need quickly

The staff was very knowledgeable of their products and very courteous thank you

Prices are decent. The staff is fun & they always have good tunes blasting

Great place for vape oil and they are very knowledgeable about the equipment and products I'm not a smoker but I have friends that are and they love the prices and products great place awesome customer service

Great selection. Keep it up guys. A clean store and lots of to choose from.

Outstanding service, would recommend this store to anyone.