The UPS Store

Every time I come into this store, the employees are helpful, courteous and quick to assist. They make everything easy! It’s always a hassle to return stuff but they make it so convenient. I highly recommend them!

A great experience! Staff was friendly and attentive. They answered all my questions and went over all my options. My package is on its way!

I received my paycheck in the mail and opened it up at the UPS Store. Unfortunately that is also where I left my check, sitting there, completely ready to be cashed. Imagine my surprise and delight when I received a call from Amanda. a clerk who works for the UPS store. Amanda found my check and put it back in my PO box. Her honesty and friendly nature is enough to restore one's faith in the humans. I will always use this particular branch, because of Amanda's actions she really deserves a raise, bonus, and recognition for being a really nice, honest person.

Customer Service at UPS Store in Portage, MI is EXCEPTIONAL!!! Matt, Megan, Jess, Dugan, and Andrew have helped me and my son several times for printing documents, e mailing documents, notary services! These people are SO patient and kind to technologically challenged people!!! They are a credit to the UPS Store AND should be acknowledged for their great service!!!!

Very friendly and helpful. Knowledge of what they are doing.

every year I go to send something to my son, I don't have to go looking for his address or nothing.

Outstanding Service! I had to have a document notarized and shipped. Megan took care of me with fast and friendly service. I was in and out in less than 5 minutes.

Megan and Dugan deserve a ten star rating! They helped us out when we were in a pinch. Thank you for dealing with my stepdads jokes.

Went in today to mail a package! Mary the owner was extremely pleasant, friendly, helpful and professional. I was very pleased with the customer service and care taken with my package. I wish I could give a 6 star rating! Will definitely use again!!

I've been a mailbox customer here for over two decades and I've never had any problems here! Service is always great and the staff are super friendly and helpful, always doing their best to help out even when they're clearly very busy during a rush.

Great stuff and amazing all around!

I was fortunate to have the owner of this store wait on me. She went above and beyond to help me with an Amazon return. I’ve never been disappointed when shipping items from this location. The service was exceptional.

Great team - helped me with an embarrassing mixup on an Amazon order!

Dugan was a great help dispite being short staffed and close to closing time he was more than patient with taking care of my many Amazon returns

I came in after a morning of errands with my toddler, tired and completely unprepared to ship this package for my husband. The guy who was working took my stuff and handed me a receipt two minutes later. He was awesome! Super friendly and quick =)

They have always been both professional and friendly. I should know - I have utiluzed their services many times. before retiring, I also delivered mail to them every day for 14 years, and witnessed them interacting with customers in positive and helpful ways every single day.

Ben was super helpful and answered every question I had.

I mail out UPS packages 5-6 days a week. This location is by far my favorite in the Kalamazoo/Portage area.

They have 4 parking spots dedicated for 10 minute drop offs. They keep dollies right by the door to help with big orders and the staff is as good as it gets.

These guys are doing it right.

You ship things very well

Great service! Strongly recommended. Dan and Mary are always so helpful in assisting with my packing and shipping needs. Store is always very clean and neat. Wouldn’t ship anywhere else!

The staff at this store is so kind and helpful! I’m there frequently and they move through the line quickly.