The UPS Store

Needed to return cable equipment. Process was quick and easy.

I dont use this place much but i had to next day a document to my son a few states away. I said i dont care what it costs, it must be there tomorrow. The older gentlemen in the background was listening and came up to assist the new young kid. I said just charge me for next day air. They went out of the way to say, this is a major ground route and we can say with near 99% positivity it will make it there next day which would save you a lot. After a few minutes on the computer they cam back and said sorry, if it must be there tomorrow, we need to do next day air. Trying hard to save me money (their profit) and give great service was impressive to me. They were professional (even the kid) and spent a lot of time which could have turned out to be a $7 delivery. I have a feeling some of these reviews are competitor's or something. Or maybe i went on a good day, not sure. I was impressed and the doc's showed up before noon the next day as they told me they would do. Ive only written a few online reviews in my life but this one seemed necessary, im not a serial cancel clown or a bot that spams bad reviews. That craps ruining the worth of reviews.

The older gentleman there was very respectful and attentive! There was no wait when I went at 1245 in the afternoon and he offered to bag and tape up my packages. I was in and out in under 1 minute. I would definitely recommend this location!

The only UpS store I’ll go to. I drove from westmont to Lombard because I love the staff and cleanliness of this store! Thank you Thank you for the amazing service!

I have never been to a UPS store like this one. The service is so excellent I wanted to review. The employees are so helpful, they go above and beyond and they are actually in a good mood!

I first went to the UPS store in Addison because I was working in Addison that day. They refused to even touch my package unless it was taped up properly. Without a word, I grabbed my package and walked out the door. The elderly gentleman behind the counter offered to sell me a roll of tape. I just kept walking. A few days later, I was in the Lombard area so I decided to stop in the Roosevelt Road location. I came prepared with a roll of tape but no scissors. When I asked if I could please borrow something to cut the tape with, the clerk looked at me like I had three heads and said, “that’s what we are here for! You don’t have to tape anything!” Thank you for making my day!

The employee came out and opened the door for us when he saw us carrying large boxes. We were just dropping off amazon returns and he offered to retape the box to make it more secure and printed and stuck the new labels on for us. We were there around 12 on a Saturday and we were in and out in under 5 minutes

Always friendly and helpful with a smile on the face. I prefer this location over any others. One of the people whom had helped me had even taped up my packages for me when he saw that I was in a rush. Great customer service!

Dominick is the greatest... Extremely helpful abd totally professional. Goes the extra mile to load my messy car of the heavy milk boxes...
But everyone always greet me and is speedy in service. Yeah at times they are busy.... Doesn't bother me to wait for a while....
Thx gus

I love the customer service here! I was serviced professionally and it was ran by a super sweet man whos son went to a national choir recession. I would come here again!!!!

Best ups store in town. I always make sure to return my packages here and the guys here are knowledgeable and friendly. I don't know how people are writing all these negative reviews.

Older gentleman very helpful. Drive the extra 3 miles to avoid the rude staff at the Glen Ellyn store.

Johnathan was so kind and helpful today. Convenient location with helpful staff. Always in and out quickly.

I had an Amazon return and the men inside were very friendly! I was in and out in about a minute. Keep up the great work!

Helpful service on phone and in person. I needed extra help because of disability and got cheerful help.

Great experience to be worked with them about the receiving parcel, etc.

Great location and hours of business. Bob and the guys here are always helpful, friendly and informative. I have been going here for two years. Highly recommend this location.

When we drop off our pkgs we never worry that they are not going to be handled properly, my pkgs "always" get where they're suppose to...
Great store & staff ...

Bob and Tony were awesome! Excellent service :) I have been to this location several times, and will certainly visit again soon!

I’ve always had a wonderful experience here. The staff are very very friendly.