AutoZone Auto Parts

Where to start the last time I visited Auto Zone lockport was 2021 the customer service was appalling. Flash forward to 2024 had a battery emergency and needed a new one ASAP. I stopped there with hesitation and was shocked Paris the counter sales person was polite and helpful made my purchase so easy .Now I needed installation none of the guys working would bother (douch bags).Then Nina the manager , came out had me installed and ready to go in 15 minutes. They showed amazing customer service and the reason my trust is restored with Auto Zone. They deserve 5 stars

The manager today was amazing / she was extremely busy and managed her duties well. My son bought a battery about 6 months ago and it failed, ofcourse we couldn't find the reciept. She quickly delegated someone to go out and test the battery and soon after they dertimed it was bad. She found our record of purchase it was under my son's number after I told her it was under my number which delayed the process. ( my bad). She attempted to go out there and change it, I told her let us do it, so my son could get a little experience on changing a battery. The best part of this experience was everything went well from the drive to the store to moment we got home with a brand new car battery for FREE. Thank you autozone, for such great customer service!

I went to the store today and young worker name Jeremy help me today. He was amazing, very knowledgeable and helpful.

As a 30-somethin’ lady, I still get so intimidated going anywhere for car help because I feel discouraged with lack of knowledge & fear of being taken advantage of. Alex is a person who will change all of that INSTANTLY. Being greeted by him in store felt like a relief. He not only offered to take a look at my (rusted on) plates before I even asked, but ran in and out of the store looking for other methods when the first didn’t do the trick. Meanwhile, he talked so highly of local small-owned business nearby that would help me if he couldn’t. Spoiler alert: he did! Thank you Alex, for not only your genuine kindness, but for proving there are honest helpers in the industry. I found “my guy” for future car needs.

I'm currently working on a rebuilt 2002 Chevy Avalanche. It has more modifications than Paris Hilton and Pam Anderson combined!...So it has been an extremely difficult project.

Regardless, I've been in and out of Autozone Lockport location since starting this project...and let me tell ya!....

Kayla and Russ have been awesome! Another woman who's name I've forgotten (but I believe she's a manager- Short brown hair)..has also served me incredibly well.

I truly appreciate all of the hard work you have all put into helping me figure this project out.

You guys deserve 6 stars every day of the week.

Great store, fast service and great employees they have what you need.

I went in today and had my battery changed by a person there by the name of Trish. All I can say is that girl was great! She was very knowledgeable to the point where I asked her if she was an actual mechanic. Her attitude was one of the best I’ve ever encountered. She should definitely be the face of the store if not many many more! If I had my own automotive business I would definitely hire her!! Such an awesome experience. Definitely was a high point of my day after a rough day at my job :). Great Job Trish and Thank You for being You! Good Luck in Tennessee !

Needed wiper blades for my Toyota truck. Brian installed them for and since they were out of alignment,( didn’t know that was possible), he fixed that too ! Love these guys! Brian you are the best! Thank you so much! This is the only place I go for anything that I need for my vehicles. Brian, you are the MAN!
Highly recommend!

Brian was AMAZING!! Very knowledgeable and took great care of my car. He was quick and efficient! I will now always go to him with any issue I have with car!

The manager at this Autozone took good care of me this morning. My battery needed replacement and she recommended a great option and then she quickly installed it for me. I was in and out in less than 15 minutes. She is so kind, friendly and has great customer service. Highly recommend this location.

Had Brian helping me out to replace my brake lights. Had fast, efficient, and fantastic service! He even went out of his way to come outside and replace the lights for me!! Great trip to the auto store today!!

My car would not start in the morning for work and I knew it was the battery. I went to a couple places to find a new battery and to find someone that could install it, but every place was too busy. I went to auto zone and the young lady helped me find the best battery for my car and she installed it so quickly ! I was out of there in less than 20 minutes! Great service, I will be going back for any troubles my car might have in the future.

Visited this location today. Nicholas was eager to help me and help me find the right products. He also helped me install my wiper blades. Excellent service and amazing install capabilities. Thanks for your help and dedication. 5 star workmanship! Thank you

Kayla assisted me this afternoon and provided superb service. She took her time, explained the differences in products and provided me with some valuable information. She was friendly, kind and helpful. I will return for additional auto needs.

I was in the other day and Kayla was so helpful and friendly from the moment I walked in. I had no idea what I was doing and she answered all of my questions without hesitation. She also helped me get my new wipers installed it was nice having such great costumer service :)

Came in on a rainy afternoon, looking to replace a damaged wiper blade on my car, which apparently requires an uncommon style that oil shops don’t stock. Kayla promptly greeted me when I walked in, and quickly looked up and located the blades. During check out, she asked if I needed help installing them, even as the rain continued to pelt the store window. She had them mounted in a fraction of the time it would have taken me to just remove the old ones, and did it with a smile, despite the weather. Blades are performing beautifully, and it’s a treat to see clearly with each swipe! - Thanks Kayla!!

Brian was awesome, very polite and friendly. He changed my headlight and windshield wipers. He wouldn't take a tip and said he's just doing his job. Great people!!!

Awesome!
I always seem to find what I want for my small SUV.
Prices are good and friendly service.
A lady asked could she help me upon entry but I pretty much had an idea what I was looking for. Even found a new better version next to it

I went to buy replacement wipers and was thrilled when Brian offered to put them on for me!! Now I know they are installed correctly because I'm sure he must have lots of practice! Thanks, Brian and Lockport Auto Zone!!

I needed to have my battery tested. David tested my battery and directed me to what I needed. He didn't attempt to sell me the most expensive battery either. Brian installed the battery quickly and both were helpful and friendly. I was on my way quickly.