Verizon

We would like to highly recommend this store and Salesman Michael Diaz. He was so professional and courteous to us.
Kudos Verizon for your service

Came in and got a new phone tablet and home phone. Robbie helped me and she was so knowledgeable, honest and helpful, patient, and kind. She was a live saver. I recommend her to all!

Just got helped by Robbi. She was excellent. She really understood what I needed and didn't push anything on me but gave ms options. She upfront but very professional l. Needs a raise even Gaveme her number

The best employee EVER!!! Brandon was so helpful and informative. If you need anything go see Brandon!

Most excellent service I've ever had from a phone company. Polite worked with you. Understood your situation. Outstanding work

It was a wonderful experience because I GOT MY Guy A.A. He is the best y'all have in my personal opinion. He's solved every problem I've had (which has been several) makes me feel like y'all appreciate me as a customer. Without. Him I would've walked out of this Store. He is awesome and uall need more people in here like this man. Love him. Thank you for your time. He goes ,I go. That simple.

Brandon was very helpful in getting my new phone, he showed patience when everything wanted to go wrong and mess up, this man was a trooper and is very professional, I can see him becoming a store manager someday!

I went into the store one afternoon because I needed a new phone and there was only one sales person there at that time helping another customer, so Mr. A. Adams walks in and the first thing he did was greet me and then asked if he could help me. Mr. Adams was very professional, patient, and knowledgeable and cares about his customers needs. He work with me by showing me different phones and features . When I decided which one I wanted it was out of stock so he ordered it for me and texted me when it came in. He was so helpful and polite he went above and beyond and I appreciate that so much. Thank you Mr. Asinia Adams

Had a busted up phone (is got run over)and Apple Watch that was not operating correctly. Brandon spent 2 1/2 -3 hours helping me get a new phone and contacting Apple tech support to get watch performing as it should. I appreciate the service I received.

Kristen Smith is the best employee EVER! She provides the best customer service, and is ALWAYS, and trust me, always bending over backwards for her customers. Not only does she make me feel welcome into the store, she treats me, as well as, other customers like family. :)

I do believe that this is the best customer assistance in have ever had. Also the young lady Stephanie Everett !! And JOHN were the very best with outstanding. Customer support amd checking in on my husband and I.. Thank you both so much

The sales people here are very knowledgeable about there products. There is no salesman trying to sell you what you don’t want. Very nice people and environment. They make sure everything is good before walking out the store and make sure you are satisfied before leaving. These people even check in with you a few days later by text or phone call to make sure all is well and your not having problems. Can’t say the same about other places.

Asinia Adams was very professional and knowledgeable. He maintained great communication and follow through. I had good experience and highly recommend.

Walking the store greeted with a smile and great personality. He was very knowledgeable of the phones and phone plans and help me make what I feel was the best options for me. Very intelligent of the Verizon business and a great people person!! "Justin Gordon is the guy to see for Verizon needs in my book!!!"

Wonderful experience upgrading my phone. Mr. Asinia Adams was very patient, informative, courteous and friendly. He went above and beyond to assure I would be happy with my purchase and accessories. Mr. Adams made what is normally a stressful event for me, extremely easy. He is certainly an asset to this company. Looking forward to being a repeat customer.

Valesha is an Angel! She made the process of transferring my Mom’s phone to my account fast and easy. And was an absolutely delightful person to work with. Thank you, Valesha!

I wouldn’t necessarily say that she worked some magic. I’d say that the magic within her showed itself at exactly the right time.. she made my month!

I walked into the store feeling defeated. Despite the beautiful weather and the fact that I didn’t have to wait in line, I was tired. I was also angry and frustrated.
My “waterproof” phone had fallen into a shallow tub of water and had only been submerged for about 2 seconds. Over the course of five days, I utilized skills I’d learned from working at a cell phone company in the past to make my phone live again. I put her in front of fans, soaked that bad baby in rice-every tactic of which I could think.

Now, while customer service representatives are not psychologists, they tend to hear a mouthful about people’s life’s. Before beginning the explanation of my issue, I’d decided that I would get straight to the point and was not going to complain. I was going to skip the part about speaking with 8 different representatives via chat and over the phone about getting my Apple Watch to stand alone while my phone recovered. I wasn’t going to go into detail about how not only was that issue not resolved, but also how matters were worse after speaking with them. Before speaking with them, I could at least connect my watch with my iPad hotspot and make calls. After all of my lovely calls-where I exhibited a mentally unstable amount of patience, I ended up with a reset watch that didn’t work. I was at a point where the watch now required to be connected with my phone which may I remind you, was dead!!! Ugh.

Anywho, I asked Maiya about my options. She gave them and suggested the best resolution for my scenario which was to get a new device. While I had already guessed that a new phone would be the best resolve, I had my reservations. For one, the phone that had died had the last memories of my mother who passed in December. I also was not/am not in a financial predicament to upgrade early, pay all the fees and increase my monthly bill. The third reason is because... the freaking iPhone 13 will be out in a few months. This happens EVERY FREAKING TIME. By this, I mean my phone going out a few months before the new one premieres. It makes me feel like the kid that never gets the new stuff when it comes out. I’m the child that has to wait ‘til it goes on clearance after that “new new” comes out. SMH.

I digress.. lol. Back to Maiya. My girl(she’s my friend in my head now) came through with the best options, she heard my concerns, she listened to the complaints that I said I wouldn’t bring up, she addressed my issues without ANY problems and I left happy. Customer service is about more than just listening and resolving just so that you can get done and get the next guy waiting in the comfy sofa chair thingies. True and valued customer service involves engaging with the customer, hearing ALL their concerns, empathizing, appreciating the customer, making the customer feel valued and allowing them to feel in that moment-like their issue is the most important thing in the world.-well maybe not the world, but you catch my drift. Maiya delivered just that and I am grateful for her. The biggest concern which was about losing my mother’s memories were addressed and I still have my pictures, text messages and voicemails. My girl single-handedly swooped in like a hero and restored my faith in the company. Not all heroes wear capes. Some of them work at your nearest Verizon store. Thank you, Maiya! Be blessed!

My faith in verzion has been restored. I couldn't understand what I was doing wrong on my phone. The young man that helped me is amazing in his knowledge. He's an asset to your company. Thank you so much.
P.S. Everyone in this store goes above and beyond the call of duty.

I when in to get a phone and that's just what I did .I had no problems at all the associate Brandon what very helpful and nice and acknowledge....ect and got the job done. Hey Brandon and happy New year!!!!

Wonderful experience in the Natchez store today! My wireless consultant, Asinia Adams, did a fantastic job of getting me set up with a new phone, jet pack, and several accessories. I would highly recommend using Verizon and this consultant. A+ today!