The UPS Store

Chad the store manager is absolutely AMAZING. He has gone above and beyond to try to redeem my Amazon refund for a package that they said was never delivered but was. While we haven’t had luck yet, he has been so diligent and so kind in trying to find a resolution. Would definitely recommend him for any UPS problems you have!!!

Chad at the UPS Store went above and beyond for me when I lost my receipt with the tracking number. Over the course of a couple hours he was able to look up my package searching by the approximate weight and date/time I was in the store (nearly a month prior). He even went so far as to call the distribution center that was supposed to receive the package. His efforts resulted in me obtaining a refund of a couple hundred dollars. Throughout the whole process Chad was diligent and was kind enough to both myself and the in store customers to treat their needs and call me back whenever he had an update. I am tremendously grateful for the service displayed by Chad and the team at the Steubenville store on Hollywood Blvd. 14/10 recommend doing business through this store.

Excellent service and management at this UPS Store. A vendor gave us the wrong tracking info causing us to believe that a $400+ package had been lost by UPS. Chad, the store manager, spent hours on this issue verifying what happened to all our packages and whether any of the labels had been swapped. He managed to figure out that the vendor indeed had given us the wrong tracking info. Ie, it was not at all UPS’s fault. It was just impressive thoroughness and problem-solving.

I had some problems when I sent out a package, the person waiting, on the package became very nervous and wanted to check on the package. She got upset with me, I got upset with UPS. It was after hours when the manager of the store Chad phoned me back, he was so concerned and caring about me being upset. He took his time and checked on everything and explained everything to me, didn’t care about the time. The same happened on Monday and again he called right back and found the package I haven’t met to many like him. If more business had people like him what a wonderful place those would be. Thank u Chad.

I had to return an item Amazon sent me by mistake. I went in the store Sunday and Chad was extremely helpful. He explained how the qr code works. He was able to scan the qr code that Amazon emailed me and and give me a receipt. I was impressed how smoothly the transaction was. It is wonderful to walk into a store and have someone so knowledgeable and helpful. Thanks Chad!

Always fast and friendly!
Holidays are crazy but they are all very kind and professional

Very friendly staff, the store was very packed with people but the staff got everyone in and out at a fast pace and they gave my daughter stickers, great experience for being a first time customer!!!

I always go here to handle my Amazon returns and today my phone was not cooperating but Chad came to the rescue and did what he had to to make it work! Thank you for the excellent service always!

Chad served me at 8:15am. He was so helpful and courteous and processed my Amazon return quickly. I always use this ups branch

Chad is awesome!
Gave me advice when I was there on Saturday. Came back today on Sunday and thanked Chad so much for his advice.
Thank you so much for for having wonderful employees.
Becca

My brother-in-law tried to go in the store with me to use the notary service and was unable to walk to the door because of a medical issue. Kelli went out to the car to confirm his identity and get a signature. We really appreciate that. They were so friendly. That's great service!

It was a good experience. The young man greeted me as he came to the counter. He had a pleasant disposition and a good sense of humor, I like that with people I'm dealing with. Informed me what was going on as he was doing his job. I'll be back again in the future when I need the UPS Store.

Chad and Ashley were absolutely awesome. They went above and beyond to help me. Very fast and friendly service.

This place is always busy and people are always nice and helpful. It would be nice to enlarge this store due to it being so busy . I really like the people working there. They are very knowledgeable and always help with questions .

I go in the ups store often and they are always extremely helpful, efficient and friendly. The customer service is outstanding. They have much better prices for printing then local competitors. Also have a great graphic design team.

This ups store offers everything a small business could ask for! Printing shipping and more! Friendly service that really puts an effort in to make sure their customers have all their questions and concerns resolved! 5 star service! I highly appreciate and recommend them!

The young man who assisted me was knowledgeable, helpful, and had a very positive attitude. Very pleasant experience!

Due to a medical condition I cannot lift heavy packages. They were so kind, the girl went to my car and took the packages in the store. Excellent service and the help was appreciated...

Brief wait time. Courteous staff.

Employees always go above and beyond in customer service. I've never had a bad experience there!!