O'Reilly Auto Parts

Staff is extremely helpful and pleasant. There is nothing like customer service. it comes in first place every time. Thanks for your excellent service.

O-O-O--O'Reillysssssssssssssssss! Auto Parts! Wow!

Virginia is the best!!!

Always an incredible ride

Great new store

New auto parts place!!!

Had to make an emergency stop for some tie down straps, and they had them readily available before my trip back home.

I came in to see if they could help change my headlight. The girl behind the counter was being extremely helpful and went outside with me to check out the situation. While she was helping me the manager came out with an attitude acting extremely rude and refused to let her help me any further. Before even looking closely at it he automatically said they don’t have the headlight (no offer to even order the correct one) and said I needed to go to the DEALERSHIP to fix it. This is the kind of customer service that you dread. I would not recommend going to this location unless you like being treated badly for no reason.

May 1st 7:30pm
Walked into the store. No welcome in or acknowledgement. Instead Mr.Williams on his phone scrolling through who knows what not being aware or attentive. However I help myself for what I need. I say hello and he just ignores the fact that I said hi. Then we continue with purchase and I checkout. Suddenly I remember that I had a caliper that I had purchase like 2 weeks ago that was in my truck, so I figured why not return it now. He then says “well you didn’t buy that here”i said “yes I did” Then he says “well nothing popped up when I put your number so if you don’t have receipt I can’t help you”. I said “well it’s impossible cause I buy here all the time” He says “i don’t like this” you calling me a liar” so instead of me spazzing out I keep my chill and ask to run my number again. So he does and soon realize that I did purchase it there. However he took very long looking at my history and using the keyboard then turns the screen and say you see you didn’t buy it here… now I know for a fact he was being prideful and either erased it or showed me another screen cause he didn’t want to feel like I won. But it’s ok I will find my receipt online. This guy doesn’t deserve this position and lacks of work ethic and respect. I never had a problem at this location until this time with this individual.

Manager (male) on duty 10/24 at 3:04pm needs some customer service skills. Maybe don’t try to blame customer for your errors. Big attitude for a customer facing position. Go to Autozone or Discount auto next door.

It’s a new store it’s not much to say about it it’s clean now the employers or older gentleman watching me like if I’m gonna steal something when I just went to get some car soap make me feel very uncomfortable I should’ve just went to AutoZone or advance auto where I always go I don’t need workers behind my neck, I’m a hard-working person that pays taxes