Cricket Wireless Authorized Retailer

I came in on 12/19 needing help with my mother's phone. Sierra was so kind and the biggest help! She gave us options, and solved the problem. Truly hope she stays at the location near us.

Update 12-27-23
Had to get new phone today with some pretty complicated requests regarding parental controls and Sierra was awesome to deal with. She set up everything perfectly and was tickled at how quickly she accomplished it all. Very grateful for all her efforts and help!

Stopped by today to have new phone activated. I needed parental controls set up and had no clue what to do. Daniel went out of his way to help me, helping set everything up, showing me helpful features that needed to be turned on and others that needed to be turned off. What a God-send he was to us. Totally our hero, for sure!!! So very helpful. I also laughed a lot at a battery operated Chewbacca they have there that's hilarious. They were really great!

I went to cricket wireless to buy a phone and port my number over thinking it would be a quick process. The guy who waited on me was named Josh, and he was very knowledgeable about his products and very professional. He was so good at his job he would have had me out of there in a short time but my previous provider would not release my number so he could port it. After a ridiculous amount of time waiting for the transfer he called them again and was told that they had a new system is why it took so long but they said they would personally go into their system and get us transferred and he did and it was smooth sailing after that. I felt bad as the store was busy but Josh never was able to help others as my transaction was taking up his register. He never got impatient, never seemed annoyed at my transaction taking so long, he continued to be courteous and cheerful. That good customer service has made me a new loyal Cricket Wireless customer and I plan on staying with them forever because of that young man’s excellent customer service.
Thank you Josh

So we went to the cricket store today on Clinton Highway and was trying to fix our account and we did not know houses but the employee Jessica was there to walk us through every step of the way. She was very patient with me and my family very generous to my children and treated us like we were family, she helped us out every step of the way to get our account where we wanted it to be when we walked into the store tonight we were frustrated and confused on what to do and as we walked out we had And we had a blast while we were there so we as in my family have to give out a big shout out to the cricket employee at the Clinton Highway store Jessica so thank you so much are for an amazing service. We will definitely be back to see you at that store and not go to another one Jessica you are the best. Thank you so much for the wonderful service that you provide.

Jessica is so very helpful! I dealt with her a month ago, and today and both times she was so nice, and overall a good experience!

Today we were working with Jessica, she's absolutely fabulous! Knowledgeable, kind, works hard, and very helpful!! Thx you very much for everything your sweet as can be!!!!

Needed a new screen cover for my phone. Was told they have a new gel screen thats stronger than the plastic cover. They said it would be in next week. They were out so just purchased another saver. Will go back and get the new gel cover when it comes in.It cost 25.

Excellent customer service from the cool lady that worked there.

Me and my family (2 kids and a wife) droped in to get a new phone and get set up on mobile hot spot. We explaned what we needed and with in minutes we were on our way out the door with a sweet phone. The guys at cricket know there stuff and didnt even try to sell us a super expesive phone. I have to say with sevice like this and how caring the employees are, we will never switch carriers again. Big shout out to Andrew you were our hero today man.

Appearance of employees not the greatest raggy clothes but very knowledgeable all the same

Great people to work with They don't mind helping you with your phone if you have any problems

Had an extremely great experience. The manager was very polite and professional. He helped me with everything i needed.

Come check out our remodeled look. Also come check out our huge black Friday sale!

Very friendly employees and very helpful and Andrew is one of the best employee that you have he works at the store on Clinton hwy in Knoxville Tennessee

Great friendly staff and okay prices ended up not going with them but could definitely see why people would go with great overall experience

Jessica was very nice and helpful at the cricket store at Clinton highway.

I have been to a few different Cricket locations but the one on Clinton Highway close to Food City has the best customer service of all.

Great deals and absolutely awesome service! Give them a try!

Finally after a busy busy day with dealing with rude people I finally got a nice person at Metro PCS thank you so much tarhonda hopefully the rest of the day will be good

Very nice and patient man help me get my daughter a phone