Brown Lumber and Building Supply, Inc.

If you were to look into a dictionary beside the word, pretend it's a word, mom and pop hardware store with exceptional customer service and support galore, you would see this as the word. I won't tell you my age now but when I was 19 through maybe 23 years old I worked in a store very similar to this. This store is like that but on steroids. They have plenty of support staff to help. You never have to wait in line to Check out, if you do it's no more than 30 to 90 seconds.

I needed a key cut one time and had at least four people asked me for help.

If you go in, you will have no less than 4 to 5 people asking you how your day is, if you need anything, how you are. These guys are exceptional at what they do. When I get older if they are in business this is what I plan on doing when I retire.

Side note if they'd pay me what I work now I'd probably go there. What I'm trying to say is they are very customer focused.

Always good, polite, knowledgeable staff. Always helpful

I've been going here for years. They always are very helpful and they usually have what I need.

It is very good they always have a good stock and the store is very good as well

This place has everything you need when it comes to home projects. I am truly amazed at the items I can find there and the prices are pretty competitive with the big box stores! Certainly the go-to home repair spot if you live or work in this area.

The people are exceptional here. Very knowledgeable and friendly. And the store is well laid out

We went to get supplies to fix a water leak and they had everything we needed. Cost less than $20 too!

Truly are far more helpful than the "bigger" stores, both in terms of information and even loading materials etc. Never have to "find someone to help you", they will just politely offer.

On top of that, prices are competitive. Sometimes even cheaper and rarely too much more than the "bigger" stores.

Also reason I say "bigger" in quotes, Brown Lumber has a huge lumberyard and warehouse, they may actually have more stock and space than some of the big names in the business.

Very helpful and have a little bit of everything. They have a section that can make keys, including most types of auto chip and fob keys.

Friendly and helpful. Prices little higher than the big stores but here you c a n find someone to assist you.

Everyone is always so very helpful.
Russell, the store manager, is one of the most kind and understanding gentlemen that a customer could ever want to work with regarding any issue.
He and the staff are some of the best.

Theses guys are a little pricey but not bad they are very very personal every time I have gone in there and had a question or trying to get paints that had no numbers on them they were always helpful like I said their price a little higher but not bad they deliver lumber they're very knowledgeable I like them cuz they're not too far from the form and if they can't get it they'll tell you where to get it so yeah they're very good I would recommend them highly recommend them

Great Place. Local folks with lots of helpful know-how. Typically, if Brown doesn't have it, you probably won't need it! Also, they are an Ace Hardware shop which adds to the beauty of small-town, locally owned!!

They are very helpful. As soon as you walk inside someone speaks to you. If you need help that person will stay right with you until you have everything you need or until you no longer need help. I walk with a cane so that person stays with me all the way to my car.😊

Very well organized store with amazing customer service! Most of the employees at this store have been working there for a very long time and are very knowledgeable! Every time i've been in here, i've been approached and asked if I needed help finding anything as soon as I walk in the door, which is a nice gesture. If you're looking for a great hometown home improvement store without having to drive very far away from Columbiana, I highly recommend this place!

Sunshine is the sweetest :) great customer service!

Reasonable prices, good service. I drive past the big box stores to do business with them. Excellent staff.

Clean and well organized. Customer service is great. If you need somebody to literally walk around the store with you and help you find exactly everything you need, they will do it.

Brown Lumber and Building Materials / Ace Hardware Dealer in Columbiana, AL is full of very fine people giving excellent service. It's very important to them to get for you exactly what you need to complete your project and in the kindness manner you have ever experienced. I love these people.

Super fast with propane fills