The UPS Store

Staff is awesome. They greeted me upon entry to the store and my return was done within 30 seconds. Easiest return ever.

On New Year's Eve, I was in and out in under a minute. Store was clean. Staff was friendly. I was instantly given a receipt with tracking information on it.

Quick Amazon returns as long as you follow Amazon’s instructions.
Only downside of this store is waiting for other customers who clearly didn’t read their Amazon instructions.
The staff here is amazing and very patient.

People at this location give excellent service and are very Quick,Helpful,Professional

Helpful and quick. I always have a great experience here.

I came here to do an amazon return and the staff was beyond helpful. They made the process simple and easy, I was in and out of the store within 10 minutes. They are truly an all-star team of people!

Went to the UPS store with a return today. Everyone is always friendly and helpful but today Akeela assisted me with an annoying situation which took well over an hour to resolve. Akeela was patient and kind and worked until the problem was solved. She was amazing!

I had 2 packages to send via UPS - and no packing tape handy. Tara, supervisor on duty, told me that, technically, I was responsible for sealing the packages. However, she cheerly applied some tape in the right spots, and whisked my packages on their way. Her attitude and focus on superior customer service are commendable, and made me smile during an otherwise stressful morning. Kudos!

Love this UPS, they are so helpful. Lisa the owner is super sweet, and more than happy to help you with whatever it is you need, whether it be opening a mail box, or help pull up that email for tracking info. She and her staff have your back. A+ place, and people!

Excellent store and location. They are so friendly service and staff, I would definitely recommend this store to anyone who needed mail service.

Over the last few months I have needed to use this UPS Store multiple times. At every visit all staff has been extremely friendly and helpful! Highly recommend using them for all mailing needs.

I Left a large prepaid package there thinking I put the correct sticker on the box, I didn't! God knows were this box would of ended up.. I had a bad feeling when I left it, knowing in the back of my mind I should of waited for a receipt. I called the UPS store at 6:25 (they close at 6:30) she was sooo sweet and went out of her way and called the UPS driver to tell him to bring the box back to her store and waited for him to bring my box back!! I though wow! that was so nice she got the driver to bring the box back. Mind you I was returning a $4000.00 handbag that would of been lost. She went out of her way to help me and save me 4000 bucks because the box would of been lost, opened and stolen. I know how UPS packages that have nowhere to go work. I recommend this UPS store to anyone who wants personal care and they will go out of their way to make sure your happy and I cant say enough good things about this store in Lumberton!

This is a great UPS store! The owner and employees are very friendly and efficient. They are well acquainted with all the services they offer. The store is in a mall with tons of parking and other great stores- Aldi's, Pet Valu, Rite Aid and Big Lots. Plus other food and convenience stores.

Thank you Lisa & Carmen for friendly, professional service every time I am in. You are always helpful, pleasant & take care of what I need. It is always a pleasure doing business with you!!!
-Kerry, Owner of Mark Allen Auto

This ups store is great! They always are friendly and speak soon as you step in the store. Always very helpful and not to expensive for notary and faxing. Thank you for the great service.

I have been very pleased with the service at the UPS Store in Lumberton. The staff is wonderful and always so accommodating. They always go the extra mile and as a small business owner, they are an integral part our team!

Just wanted to say: Great Job UPS!
I sent a very special wedding gift of crystal pieces to family in Smithville, Virginia - and I was concerned with how fragile they were. The folks at the UPS store in Lumberton did an amazing job with the packing - my family even commented on it when it arrived. It arrived safe and sound. Thank you UPS !!

Really amazing staff and team. Really liked Mr. J’s work and the fast service provided.

always customer friendly ILovethis shore' its one of their Better stores

I went to this store with a friend
Who is wheelchair bound.my vehicle is not handicapped access.they went out of their way to accommodate my friend.. you can't get this service from anywhere.thank you so much.they we're spectacular