The UPS Store

I just had the best customer service experience here ever. Today I came in 30 minutes before my shift.i Had fastest customer service and The gentleman that’s working today is amazing. He (Mel) had excellent communication skills, very professional, and took time to help me figure out, Amazon print out labels. I really love the idea that they’re still really good customer service skills out there and I definitely got that today. Definitely five stars And I will be returning you guys are great.

What a surprisingly pleasant experience I had today. I would come to this location to return my Amazon package when in town. The store looked more organized and it smelled good. The manager Brianna came up to say hello, she was training new employees. Also met the new owners who were very nice. They said they were making changes to improve the customer service experience for anyone who comes into their store and wanted well trained, knowledgeable, happy and helpful employees. As a business owner myself, hearing this was a positive improvement.

I came in today around 3pm trying to ship a bike. USPS turned my QR code down because the size of my box. Lot of call back, and forth with eBay. Everyone in the ups store were so helpful, friendly, and patient with helping me with my situation. Thank you guys so much!!

Super welcoming atmosphere! Everyone here does their best to make sure you get what you need done. Hands down the best ups store in Pomona.

Customer services was on point, Friendly staff greeted me with a smile, was genuinely happy to assist. Unlike other locations where the staff look miserable like I am offending or throwing their day off.

Seriously thee best service here. I drive 25 minutes just to get stuff handled at this location. I will not go else where. Thank you so much to the staff here . Rosa thank you for all of your help and the service your provided… OUTSTANDING

Because UPS is always great when I am in any UPS store to drop off my packages. Wonderful constumer service.

Super sweet staff and very helpful! Store is clean and smells like fall lol I come to this store for all my mailing needs 🙌🏽

This store was amazing at helping me with my Amazon return thank you Rosa !

Rosa was super helpful with my amazon return. Love coming to this location! Gteat work!!

We love this ups store. Staff is friendly, the owner is very kind. As a local we ship daily with them. The staff knows us and offer us to just drop our boxes behind the counter when they are busy. Very convenient for our small business, keep in mind we don't ask for receipts so it works out perfectly. They also take usps packages.

Always great customer service and always satisfied with service employee provide.

Great customer service! Love that Rosa was great help!!! Will keep returning here

Great customer service. Will recommend to family and friends.

The staff are extremely friendly, fast, and reliable. The owner Alvin is full of positive energy and always steps in to offer to serve his customers when his staff are available and especially when they aren’t! For example, I came in yesterday at 6pm without an appointment for notary services and the notary public was gone for the day. Alvin was so kind enough to phone the Notary and ask her to come in, just for me to notarize my forms if she was available. Fortunately she was free and 15 minutes later we were done! I wish there was more that I can do to show my appreciation aside from leaving a review!!! Thank you guys for always keeping your customers first!!

Quick and easy to do my Amazon returns and shipping.

I was helped by Alvin. He was friendly and extremely patient. He helped me while acknowledging a number of other customers and was able to help us all without ignoring anyone. He used his experience to answer my questions. What a great representative for Pomona! I will be back based on his service alone.

Melissa was very helpful with my Amazon return

Very friendly and personable... Warm welcome and quick service

Thank you so much Stephanie! The staff here, especially Stephanie, is very kind and helpful and they assisted me in shipping several packages for my wedding. I appreciate your help!