Advance Auto Parts

Leaving a rating for Roy, he went out his way to explain the only battery option that was available at the time. He stepped in during my conversation with an employee there who wasn’t as helpful and acted annoyed to assist. Customer service goes a long way — kudos to Roy for being a great example!!

Both windshield wipers broke due to snow and ice. They replaced right away despite the freezing cold and gusting winds, and were very professional and polite. With more bad weather on the way, I would have been stuck at home until I was able to get them replaced. I am very grateful for their help.

The employees at this store are great, they’re very considerate and helpful. I’ve only purchased a few items from here but use it as a UPS shipping location to send items out often.

I will note that I give UPS (NOT this advance auto parts) a 1 star. I dropped off a priority overnight package expecting for UPS to pick it up at night. They didn’t. The UPS driver never showed up. My package had to be kept frozen so I was forced to return here ASAP next morning to take the package pack, reopen it and put the contents back in the freezer.

Looking through my shipment history, UPS has taken up to 3 days to pick up from this location sometimes.

Again, the employees were great. One of them let me in the store before opening time and returned my important package to me. But don’t EVER send anything important or time sensitive via UPS from here.

I like this place. They frequently help me. For instance whenever I need windshield wipers or a new battery for any of my vehicles I always go there and they are kind enough to come out and install them in my vehicle which saves me a lot of time and aggravation. And there is no extra charge for them installing wipers and batteries so I highly recommend it.

Bill at AAP in Billerica, MA went up and beyond to help a customer in need. I was very pleased with the customer service I received in helping me get the right parts I needed on time so that I would have a working vehicle the next day. A++ customer service. Thanks again Bill and staff!

Yesterday I was having a terrible morning. My car wouldn't start, waited 5 hours for AAA. They changed my battery which was great. Then I packed up my toddler & 110lb dog up to take him to his grooming appointment that we were already 2 hours late for. Once I got into the car I noticed my drivers seat would not move at all and was pushed all the way back. I tried messing around with the wires and nothing worked. I decided to drive to the groomer anyways even though my seat was so far back. I dropped my dog off and went straight across the street to Advanced Auto and the young guy who I was telling all my problems to could not have been nicer!! He looked in my car manual and figured out the fuse somehow must've blown when they changed the battery. He fixed it and saved the day! My entire day turned around after that! Such great service!!!

I’ve interacted with 4 or 5 employees at this location over the years. They have always been very friendly, helpful, and willing to go the extra mile. One of them even helped me jump start my car in -5F weather. Thank you!

Called from Tennessee to assist my sister-in-law with a n ailing battery. Staff at my store on N Highland, Jackson has been awesome for years. Spoke w Daniel, arranged for her to come in later that day. She said he assisted and felt she had a place to go from now on. Thanks Daniel !

Great service by Silas in replacing my battery. It was hard to replace it but Silas did an excellent job. Other staff in the store very helpful as well. Great store and great service

Went here looking to rent a tool and they had the tool I needed. The staff are friendly and will help you choose the right part for your car.

I bought new wiper blades . They install no charge. They also provide other free services with purchase. Fo examples battery testing/ install, altenator testing. They have a wide range of auto parts / accesories.

U will find everyrhing u need there. Staff is wanna be car guys but if u know what u want ignorw them and get what u need. Went in for wire and zip ties pretty easy stuff

Manager is very helpful, goes out of his way to satisfy the costumers, has idea's when you just can't figure out the problem !😄 thank you

Every time I've been into this store the service there was great in and out every time I went the help is outstanding

Always helpful and friendly. Usually have everything I need for all my projects.

Helping staff tho if they just left the book out I could find my own wiper blades

Sylus did a great job helping me find my bulbs and getting back on the road

I went in for headlight bulbs. The guy at the counter was helpful and knowledgeable. No pressure, just information. - pros and cons.

Courteous employees and quick response. Much better store than what it was a year ago. Clean and stocked.

The person that help us to get a battery was very nice and helpful and make the process easy and quick.