AT&T Store

Kendra and Aubrey have been great! They have been working for a week trying to fix an issue another AT&T store had done to my plan. They are still working on it and Lord willing will be able to get it resolved soon. Thank You both so very much! You two are AWESOME!

Had an absolutely wonderful experience today, I can't recommend this AT&T store enough! We came in not knowing what to do to help my sister with internet and phone and Travis Truman was AWESOME!!! He was patient and helpful and so nice and funny! The whole experience was just smooth and joyful!

Travis was amazing. Helped me pick out the right case for my phone 10/10 recommend coming to this location.

Kendra was a big help getting our phones setup and getting us the best deal!! She is awesome to work with and we will definitely ask for her next time!!

Kendra and Aubrey are the best at what they do! They were able to answer every question I had. If you want a quick and painless process definitely stop in and see these ladies!

I have stopped by multiple times and called the store for assistance. Kendra is always so helpful and goes above and beyond. She is a great asset to the team!

I LOVE the customer service at the Elkview Crossing's Mall AT&T store. They're all so friendly and knowledgeable and they live to help. Kendra's a great person as well. I think they all deserve raises😊.

I absolutely love this store!! Walk in the door and feel so welcome the management is amazing. Kendra Ferrell is the one who makes that store a family! Absolutely love her!! ❤

Great service and knowledgeable staff. Nate and Erik were so attentive and worked with us for several hours upgrading 2 of our phones and getting things transferred over. Follow up questions were answered too in the days following.

Below is my original review. The manager Kendra Ferrell contacted me the next day and asked me to call her. She had me come back in and completely took care of the trade in of the old phones. She could not have been more helpful. My review is now five stars and I will definitely return. Thank you Kendra for taking care of me and for your great customer service!

First review:
Extremely unhelpful both visits. The first visit I left with a number to contact apple for help. Apple sent me to Best Buy. Best Buy fixed the phone by simply removing a third party service (Norton) which removed the VPN that was causing the problems. Then Best Buy offered us a ATT PROMO for phone upgrades but ATT insists you return the old phones through them. I took the phones back to the ATT store where the person refused to help me. Even though they are ATT phones and an ATT promo. My next call is to customer service. I won’t return to this store and won’t suggest it to others.

I want to tell you how great Kendra Ferrel is at this store I came in wanting a new phone and she was so helpful in getting me the phone I wanted and she did it in record time. With employees like her I will be a customer for life!!

Aubrey is the best!!! She definitely hooked us up and so friendly ❤ we are proud AT&T customer for 18 yrs and still going! And Kendra was awesome too, go see them girls, they will definitely make it easy for you and your family. Will come back if I ever need too. Thank you Aubrey ❤

Aubrey was amazing, she went above and beyond to help me with my account she worked for over an hour on it. I won't be going to anyone else but her. Thank you for all your help today Aubrey!

Travis sat with customer service for me and helped me get my account squared away!!

I had issues with billing and some features on my phone and Kendra took care of it with exceptional skill and knowledge of what she was doing. Kendra will be the one I go to for my next visit

Aubrey hands down will always have my business. She goes above and beyond for the customers. My family and I only see her when we need help with our account or we need to add anything. Best place to go she’ll always do you right!

I LOVE how upfront Kendra is!! She definitely doesn't waste your time. The no bs transactions will keep my business as long as Kendra is there!! Thanks again for fast service 😊

My family LOVES At&t!!! Kendra is very knowledgeable and has a super attitude! Over the top service and highly recommend!

The store at elkview is also helpful and fast to resolve any issue. Kendra Ferrell that works there is very polite and helps the customer with any issue they may have.

Customer service at this store was exceptional I was in and out with my problem resolved Kendra and Aubrey both were very knowledgeable about their products they offered and services I’ll be back to this location