Rocket

I'm seeing old reviews and though I have not been at this store long this is very disappointing to read. I just took over this Store as the manager and hope I can turn the experience around anyway I can! I am huge on customer service and strive for that to be in my store throughout all my employees, I'am making great changes and hope to service all of you they way you should be as a customer.

Can someone tell me why does Luke wear a name tag that says Lucifer on it . Perhaps he thinks it's fun . And also why does he get away looking like a slob , I mean it literally looks like he does not shower . This morning I stopped in to get cigarettes and his hair looked like you can squeeze a gallon of oil out of it . Please tell him that people do not like to see people in customer service looking filthy.

Please don’t stop and give this place your money or your time. They ran off all the good staff and this morning was my breaking point. It’s 40° outside and they’re paying someone to power wash outside the one door that they bother to open. They don’t care about customers walking through half frozen water spray. The guy working even told me they haven’t reported that the other side door doesn’t work. I’ve seen all the corporate goons here in the last week too, so it’s nice to know not one of them care. Just to another gas station that has people with half human decency working.

Super lazy staff. Refused to make coffee. Only coffee was colder than lukewarm to the touch. Well, I’ll be sure to not go to this gas station now ever.

Joseph was trying to stop me from using an open bathroom that I was literally half way into, because he said they were closing. It was 8:30 and they close at 9, so that was a lie. I had just filled up my tank so it wasn’t because I wasn’t a customer. Rude, uncaring and unapologetic. Best off finding another gas station. Nobody needs this kind of treatment. Especially right now.

Worst experience ever at a bs gas station that clearly employes crack heads. Ive been a customer for over a year and never get asked for my id. I arrived as usual to buy my cigarettes with the same angry old woman with white hair. She told me i needed my id(hair looked different) i made reference to who iwas but didnt matter.(im over 30 btw) anyhow when i begrudgingly grabbed my id from my car i came in and placed my id on the counter with some sass and aaked for my cigarettes, i was then told no service and chased out the store by an employee with blonde hair and awful makeup. And after a few explict words were exchanged between me,the blonde employee and the daughter of the woman with the white hair. I was told to leave or get my a** kicked by the daughter and to never come back...needless to say being chased away by crackhead employees at 11am isnt great for a monday...DO BETTER!!!

Gidget is rude and racist worst experience ever I'm an American citizen and just because I'm not the same color as you you get no right to try and degrade me yes I'm Hispanic but I'm born here with the same rights as you. Cant believe you even have have a customer service job and you treat people the way you do.

Every evening and most mornings this young man named Kage closes the store while people are standing out waiting to come in I pulled in and seen him rush and put sign to say he was closed I then gave him a confused look and he opened the door and said it wasn't his fault needs to work on customer service skills wanted to argue with me