CVS

You know, with the amount of stuff these people have been through, I'm surprised they stay in such good spirits and give the customer service they do. It is beyond what you would expect anywhere else. They are doing great and are a very warm and loving team. Also, they are super funny and their parents would be proud.

I went into CVS to get a couple prescriptions for my newborn grandson. Without going into Details, let's just say it's a difficult time and situation. The people in the pharmacy went above and beyond to not only answer my questions, but to listen to me talk about the situation at hand. I have never felt such compassion before. These people care so much about the people / customers there. I'm in tears writing this. I feel bad that I did not catch the 1 young man's name that was awesome to me. The pharmacist Robin.... she is a beautiful person inside and out. I just met you guys but I feel cared about and important. Thank you so so much!!

Their CVS rewards program has saved me a lot of money recently. Money back on what I would have spent anyway and some really good coupons. Friendly and efficient staff also.

best cvs ever dorothy is always nice and takes care of us goes above and beyond. the staff is amazing

Staff as always very helpful, polite, kind , ready to help if you need it or ask for it . They have good selection on everything u could possibly need.

Can always find pretty much what you need here. Is a little pricey but helps the community.

They are so nice. Love them 💕

Pick up was ready when requested

Great Folks very caring

Always very nice

Always friendly

✅

Lovely nice lady on front register today

This place is unbelievable to say the least. Teresa likes to talk over people while they are talking not to mention when asked what time an order will be filled she says oh after lunch. Seriously unprofessional and then when you show up “after lunch” all of a sudden they claim they can’t fill the order 2 days early when it’s a new prescription as in not a refill. I wouldn’t have even giving one star but I had to in order to comment. I’m sure some of these people are hard working good people but they have some that are not. They also gave the wrong order when they had an updated one they were supposed to fill they handed out the old one. I could go on like the time they were asked if a vitamin order was ready and they said yes then handed over a heart medication instead without saying that it was a heart medication, which made the client very sick. Yes the doctor did order the heart medication but CVS was told not to fill it afterwards and they did and handed it out as a vitamin. To top it off afterwards when asked about the vitamin the during the next visit they said “oh well that’s over the counter” and pointed to another part of the store. “It’s over there” maybe they could have said that the first time. Maybe if I was related to them they would have helped me find it. In my opinion that’s a lot of mistakes to make in a very short amount of time and don’t try to talk to them about it because they will retaliate.

DANGEROUS!!! Changing my rating after a couple months of using this Tazewell CVS. I feel that even after speaking directly to the Pharmacist, nothing has changed. If you're new to the area, make sure you look at what they're handing to you bc they won't tell you. Even over the phone, they do not speak professionally. I've been handed heart medicine that I thought was a vitamin and ended up taking it for a week and got very sick. The last medicine filled for my pain management was the WRONG medication, eben though both times i called ahead to make sure it was good to go. I'm literally mind blown that this place is even running. This last pickup will be strike 3 if they screw up again. Who has time to wait all day for somethingi called ahead to ensure they fill the right one. I'm looking for a new pharmacy, even though I'll have to drive further. Beware. ♥

Through the years this pharmacy has really took a nose dive!!! TERRIBLE CUSTOMER SERVICE!! ESPECIALLY IN THE PHARMACY!!! I'm very thankful that My family has other pharmacy options. Calling to check on a prescription is a JOKE!! IT TAKES AN ACT OF CONGRESS TO SPEAK TO A ACTUAL HUMAN BEING!!!

Extremely rude staff my doctor has called and the medication on two separate occasions that I desperately need. FYI not pain relievers or anything like that it’s medication I need they refuse to refill it just keep tell me go to the drop off. I shouldn’t have to they were rude told me they didn’t need me I have never been that treated like that before they won’t listen. Oh, and every time you call if you’re on the phone Forever I’ve called four times to try to talk to them on the phone for 40 minutes each time before I hang up never got hold of no one