Westlake Ace Hardware

I can’t say enough good things about the employees in this store. Suzy knows absolutely everything!! And Cory just did a bang up job delivering a grill for me.

Anytime my handyman needs a part or tool to work on my 76 year old house, he’s in & out & back on the job in minutes! (Valuable, since he works by the hour!)

I’m always greeted by more than one employee, offering assistance. It makes me want to go, even when I don’t need anything!

The store was closing within minutes. The staff was not phased by me (and a few others) coming in at the last minute. The clerk was polite. I was getting keys made. She took the keys, made them, returned to the counter, and thanked me for coming in. Good service and clean store!

This day and age it is hard to find customer service at most retail places. The Ace hardware located at Central and Tyler is not one of these places! They go above and beyond for their customers! The glass in my storm door got broken. A day full of severe storms was in the forecast. I wanted to protect my interior door and time was of the essence. Erick (assistant manager), and Brianna ( associate) understood the urgency and and quickly cut me two pieces of glass to fit my storm door window. They were absolutely amazing!
If you are looking for impeccable customer service with a hardware store, this is the one to go to!

I live near the Indian Hills Ace Hardware. It took more than 20 minutes to get the help I needed to find a product and then was told Westlake Ace had what I needed, even though the website showed it in store at this location. Within 2 minutes of walking in to Westlake Ace an assistant manager, Erick Yanez helped me find what I needed and answered all of my questions about other products as well. Thanks Ace and Erick I’ll definitely be back!

Helpful and friendly staff overall. I was stuck with a rounded nut on my bicycle, no tool was available to unlock it. Brandon( one of the staff) helped with an electric saw.

Clean store. Knowledgeable, courteous employees. Good selection

I had two kitchen knives sharpened. They weren't sharpened to original sharpness but I think they are as good as the machine can do. The associate who assisted me was very knowledgeable and helpful.

Always have the parts I need.

Ace Hardware is one of the few places to find Mrs. Stewart's blueing. Count on Ace for items that you don't find on every store shelf.

I didn't find the product right away so I asked an employee for assistance.. didn't get her name.. but she was nice and definitely helpful because we went an aisle over, there it was. We chatted a bit about the product, had a little laugh, then headed for the register.
The clerk there was courteous.. I made my purchase.. and out the door.
I did check online first to make sure which store had this product in stock.. not always a guarantee, but it was correct this time.

I went here for specialty orchid potting soil which the nursery was out of. I also got a special Miracle Gro plant food for orchids. This place was prepared.

I was able to find what I needed fast.

Returned an item and bought a different item. No problems. Was asked by 2 people if I needed help. Thought I didn't so the second one got to help. Very nice, clean store with helpful people. The woman who checked me out remembered me from last visit when I left my purchase in the basket. We had a giggle over that.

Very friendly and extremely knowledgeable staff. I am always greeted asked several times by different employees if I am finding what I need or need help out. The store is always very clean and well stocked. Once they even kept the store open for me to finish my shopping list. Very family oriented store. It's my favorite ACE.

Great local Ace with friendly staff and almost everything you'd need for quick home projects. Small tooling area compared to some other Ace stores, but the essentials.

They've got a great collection of local pottery during planting season too!

Not only does this exact store carry most tools for any general household job... But without any doubt one of the most competent staffs to assist on most any type of job... And you won't have to hunt for them... They will find you... I always look forward to their help if needed or just genuine attention and kindness...

I have never gone to an Ace Hardware store in Wichita and not found what I was looking for. Very knowledgeable and caring staff is always available to help you find even the most hard to find item. I have challenged them so many times and they have always come through for me. Highly recommended!

I called to see if a small fluorescent bulb was available. They had 2. They held one at the checkout counter and I just stepped inside the store, paid for it and was on my way. I appreciate their help.

Nice local Ace corner hardware store. Well stocked with a wide variety of items. Staff is polite and helpful. Prices are a little bit higher then the big box stores, however convenience and less crowds often make it worthwhile. Located at the end of the strip mall just off Central & Tyler, parking lot is busy but easy to manuever.

Love this store. They tend to have the unique things I am looking for when the big box stores don't. I started making this my first stop and all lately disappointed. Great customer service! Great selection and great process!

They usually have what I need. And keeps me from going on to the big box stores.