National Commercial Bank

Great customer service, area Is sanitized before and after each customer . I saw sanitizer dispenser every where. Grear

Best customer service ever. Honestly, i have never been treated better elsewhere.

Fabulous bank customer service is #1

Customer satisfaction

I got the best customer service from Natasha.

Customer service very slow.

Wasn't very efficient but ok

The person at the door who take names and answer questions at the door left me stranded , after asking him to help me at the ATM 3 times, ask him again he blatantly ignored me, not from falmouth and it leave a bad taste in my mouth for a small bank, not the big NCB like Kingston.

This is garbage they can't even give good customer service I've been going to them over and over again no one can tell me why can't I access my account online even after signing up for it online I've never been able to login and I've visited this branch over and over about it and I keep getting poor responses... nonsense this is foolishness

So I requested to speak with a loan officer.... An arrangement was made for me to get contacted via call.... While speaking with the loan officer, he disrespectfully asked ***is it because you did not get through with your bank why you came to us?*** I said **no, I also have an arrangement as well with a loan officer for my current bank, but heard about you guys interest rate and offers hence I wanted to know the details***. He said okay send your payslips to xxxx email..... I just ended the call. Cause his tone was not friendly neither his approach.....

I spent more than two hours on line, the door security seems to know 80 percent of people who walked in didn't join the line and are sent in immediately. I left without getting help. The Bank operates like a gambling house.

IF I COULD HAVE GIVEN NEGATIVE STARS I WOULD .

If you want your money to be held hostage bank with NCB.

You want 0 customer service bank with them.

You want ATM that don’t work bank with them.
You want managers that don’t offer no level of accountable, no level of respect or any professionalism bank with them.
NCB is the worst financial institution that you can ever entrust to do financial transaction

Absolutely awful 😖
I received a ticket at 8am #37 for customer service.
Had to wait outside in the sun, it's now 11:30am and they are only at #27
.
Security guard extremely unpolite, could hear when he was calling out the numbers, when you asked him what number is mentioned, he had an issue repeating.

*Update*
I am now seated inside the bank at 12:21pm, I still have not been seen by anyone, I can confirm what others have said, they are extremely slow and seem to be more constructive in idle chatting more than actually getting work done.

*update*
I finally left the bank at 2:45

I would recommend to avoid this branch at all cost, saying that I don't know if there others are any better

Everyone losing their money I can account for almost 50k rn now and you already took what you said I owed you crooks in November!

Was at the bank from 11am to 4pm waiting on a stupid token. I still wasn’t able to get token after so many hours. They said they were having system issues with RSA department and that I should return back following day. Such a waste of time !!!!!

I’m closing my account and send my money elsewhere.

I hate this branch. I feel so reluctant to even write this comment. Yes that's how fed up I am. I have a young baby which I had to stand up with the entire time, the worse part is when the rain started falling and I got soaked so I ran to another building to shelter(the tents just not it and the long standing). I can't stand this poor and slow customer service and I had to stand from 9am straight until 2pm when I was wondering if the bank is going to close. My God you guys have to do better mon. Kmt......
Look here nuh mon:
•Poor customer service
•Security lock respect
•Don't have proper shelter for rainy days