Bicycles Quilicot Montréal

When my bike's at the shop, riding's off-limits. Needed studded winter tires installed and wanted to ride the same day. Called Quilicot, they were super accommodating, told me to swing by.

Asked to return in two hours, I came back 15 minutes early. Found the technician, Jonathan, hard at work, striving for perfection on the wheel alignment. He aimed for 100%, which I really appreciated.

While waiting, I browsed their inventory. Liked how the staff were attentive yet not pushy, offering help when needed. They even tried to find a specific mudguard for my fatbike through their network, but no luck this time - still, they genuinely tried.

Before I knew it, my bike was ready. Jonathan happily checked the shocks, derailleur, and seat post when asked, all with a smile.

Even got a free valve. It's clear – when I am downtown, Quilicot St Denis is my go-to bike shop from now on.

I had ordered a pair of heated gloves that didn't perform as advertised, after trying several different avenues to try to resolve the issue, nothing worked as it should. The prompt and friendly support staff at Bicycles Quilicot stood by me the whole way and did their best to make things work. When I decided to return the item a full refund was issued without hesitation. What better service can I ask for. Thank you so much for caring after the fact !!

I went to this bike shop for a consultation in regards to a rear break issue, the staff was very welcoming and explained to me what might be the issue. long story short, it's an amazing place to shop bike accessories and tune up you (e)bike. good value for your money.

Top level service. Friendly, knowledgeable and trustworthy. Great first-time experience buying my entry level Devinci and the bike was ready in 48 hours.

Thanks Rafael!

I live in Sault Ste. Marie, Ontario, and ordered a product online from Bicycles Quilicott. The product worked very poorly. It was difficult to deal directly with the producer of that product through their app. I called Bicycles Quilicot and advised them of my problem. They responded quickly and were very helpful.They provided me with a return label, at no cost to me, as well as a full refund and will deal with the producer of the product directly. Thank you Bicycles Quilicot. I would not hesitate to order from them again.

Very welcoming staff. They really care about customer service. I went to buy one gravel bike and ended up buying 2

Amazing Service from the Team at Quilicot, they managed to locate, source and ship the part that I needed in less than 48 hours with consistent communication all the way!

Beautiful store! Beautiful people! One stop shop for all your bike needs! Chapeau a Qulicot and the team!

Fantastic customer service. Helped me out with an issue with an order I had placed with them but was missing a part.

Ordered a 10sp Deore 4100 crankset to finish my old steel frame build. Hoping to get it within the week to be able to ride again and i received it in half that time. Another great bike shop for bike components. Shout out for the personal note on my shipment invoice. A nice touch. Merci a l'equipe. Cordialement

Cannot be more pleased with Bicycle Quilicot as a first-time online customer! I ordered a set of bike Shimano shifters and they were dispatched the same day. Received them in factory packaging in a matter of couple of days from Montreal to Toronto area. The original parts worked well as they should. Did I mention order over $49 is free shipping?

Great service from the second I walked in.
They didn't have the right saddle for my large butt, but they were honest about it, and said to come again when they restock. I will always value honesty over someone who would desperately sell me something.

Truly an example to other organizations on how to perfect customer service. All staff and in particular Frederic and Thomas could not be more obliging or helpful. I have not experienced service like this in a long time. I needed a bike urgently and despite me ordering the incorrect bike and despite it being in a pandemic, they pulled out all the stops and got the bike I wanted and delivered it on time, with zero hassle, just a what can I do to help attitude. Thank you Quilicot 3200 Rue Masson,
Montréal!

I recently bought my dream bike at Quilicot, and I couldn't have had a better experience. 5 stars to Emiliano, who "ran the extra mile" to help me on my decision. He even found a way for me to quickly test a bike before it was even launched!!!! This was really amazing and in the end I ended up buying that bike. I can't thank him enough. They did everything they could to get me the bike as soon as possible. So much passion for mountain bikes. Thanks a lot man! Kudos for you.

Mistakes happen, but it is what a business does afterwards that will define the experience. When buying a bike for my son prior to a biking trip, there was a hiccup as a result of the store relocation that had just happened. This was a fairly expensive child's bike but hardly a large transaction for the world of bikes in general. However, Bicycles Quilicot went above and beyond to correct the problem, going so far as to send their employee to collect the bike from the distributor directly instead of risking shipping delays. The owner of the business personally apologized and we had the bike in hand in time for our trip. Overall, very pleased.

I absolutely love my Ruby, bought chez Quilicot on Masson at the end of last season. But even better than the bike and the expertise with which I was assisted in my purchase has been the follow-up service. Nearly a year later I brought her in for an adjustment because I was experiencing serious back pain when hill climbing. Marie-Ève (a kinesiologist) carefully adjusted and re-adjusted my seat and pedals, with the result that I did the Défi Cyclosportive Vélomag (105km, +1800m of hill climbing!) this weekend without any back pain! Her attention to detail and expertise made all the difference in the world and allowed me to enjoy a ride that would otherwise have been impossible. Terrific service by people dedicated to the joy of cycling.

After going to Primeau Laval and getting the worst, dismissive service, came here and got excellent service! If you need time with them go during the week, only normal that they are swamped on weekends! Haven't had such good service from anywhere in a while!

Friendly staff and reasonable pricing. Good selection of bikes available for sale.

Bought a new Specialized Allez Elite and got wonderful service including a full bike fit session with Jacob who did an amazing job. Thanks guys!

extremely courteous and helpful; will do all within their possibility to help you get your bike functional, even in time of great rush (high season), as I was able to experience today