INFINITI North Vancouver

We’ve visited all the other Infiniti dealerships in Metro Vancouver, Hamid at Infiniti North Vancouver is the best! Hamid was professional and resourceful since our initial email communications, and he’s even better in person. He respected our time and greeted us outside upon arrival, had the test vehicle sanitized and most importantly, he gave us a good deal that no one else could even compare. We are very happy with our purchase, highly recommend!!!

Purchased a new vehicle for the family from Northshore Infiniti. The staff there were extremely professional and welcoming. Matt Taylor was great to deal with. He made the purchase process easy and went above and beyond to get my vehicle prepared and aftermarket accessories installed. Paperwork process was easy and the Finance Manager, Ron Vincent was extremely knowledgeable and genuinely cared about my questions. I should also mention that daughter loved the hot chocolate the staff gave her.

Mohammed and the manager Donald are a pleasure to deal
with.
They made the buying experience as simple as possible
This my third purchase from Infiniti-Nissan North Vancouver
I highly recommend this dealership. They are very professional.
In addition the service department has been very helpful

I bought a used Infiniti from the dealership late last year. It was a higher mileage car out of warranty but had impeccable records and was maintained at the dealership it’s entire life by one owner. The inspection report was detailed & all issues rectified before I bought it.

A week goes by and the check engine light came on. Needless to say I wasn’t happy but I called in and was asked to bring the car back. Now unfortunately this car was in the shop 4 times as they worked through the problem. Infiniti’s are known later in their life to have issues with their Variable Valve Timing and this was the problem with my car.

They methodically worked their way through the various components and replaced everything leaving the most expensive job to the end hoping each successive fix would resolve the problem.

In the end it turned out to be the biggest possible problem I could have. They took care of us at every step of the process. Our Sales guy and the service manager (Johnny) were awesome. They stood by their product and made it right for us.

Now I wouldn’t hesitate to recommend to anyone that they do business with this Dealership. I will definitely do business with them again and am so impressed in today’s world to see a company with integrity and great service.

Very helpful. I’ve been very happy with them over the years - I do all my servicing there and have had a good experience. I have had one issue with ball bearings and they fixed them in a timely manner. They are also friendly and explain things well.

I had a really great experience here when buying my first car. Everyone was super helpful and took time to explain everything to me. Thank you to Hamid for showing me the car, Ron for doing the finances, and Jordan for taking care of the insurance!

My experience was simply great. I came in super stressed, already considered different vehicles and could not make a choice. I have to admit I am very picky. In Roman I found my perfect sales person. He listened to me for 3 min and suggested a vehicle that I would never even dream of as I thought it's out of reach financially. Roman is an amazing sales guy, he is in love with the brand but also understands people. Him and sales manager Kam took all my stress away and made the whole process smooth and actually enjoyable. I can't describe how happy I am with my new car. At work our staff and even my managers totally amazed and fascinated by my new car. If you are in a market for a new vehicle I do not just recommend, I urge you to come to North Vancouver Infinity and Nissan. They are true professionals, you will never have to or want to go anywhere else.

I would not nominally leave a review (unless it was a bad one) after less than a month from purchasing a new car. However, I'm so thrilled about my new Q50 and the buying experience at Infiniti North Vancouver, that I'm going for it and lets hope that the thrill lasts and lasts :)
Its an amazing car and it rivals the higher priced Japanese and German competitors without question... and I drove them all before buying. Purchasing a new car can unfortunately be a stressful experience but the team at Infiniti North Vancouver were wonderful to deal with. Patrick my sales expert, Ron the business manager and Adam the sales manager all worked together to earn my business. I went to two other Infiniti dealers in the lower mainland, and North Van got the sale. The after sales service will now be key to my great experience lasting, and so far so good and I'm very pleased. I highly recommend this dealership and most definitely the Infiniti Q50!!

Michelle and Nick in the service department were both super helpful and friendly.

Michelle got me a rental car in less than ten minutes when a colleague (who shall remain nameless) forgot to book my much needed loaner car.

My car is spotless and running great. They didn’t gouge me on parts or price.

I’ll be back the next time I need service, no doubt about it.

I had such a great experience at North Vancouver Nissan! Amir and Donald on the Sales team gave me a great deal on an even greater car; Ron in Finance made it all happen seamlessly; and Irene in the office made my transaction comfortable and cheerful. I'll be back!

We recently bought a Q50 with help from Nat Berthane.
It was a very positive experience. Nat was expertly able to match the perfect car to what we were seeking. He was very knowledgeable and sensitive to our needs. He did more than necessary to make the entire experience easy for us. The staff worked well as a team. We were able to meet the service rep and the detailer and we feel confident that good service will be done here.
We highly recommend this car and this dealership.
kc

Phenomenal service. Mohammad was exceptionally professional, he always made sure to answer all my questions. It took us awhile to decide but he made it easier. Jody and Ron are excellent very easy to deal with. We are truly happy with our purchase and experience.

I recently purchased a pre-owned vehicle from outside of BC because North Van Infiniti had best price hands down on the exact model I wanted, even after the cost of freighting a vehicle to Sask. Buying a vehicle sight-unseen is a scary prospect to begin with, but Andres was super attentive to all of my questions and concerns and gave me confidence in my purchase decision without feeling pressured at all; definitely a trustworthy guy in an industry where that seems to be rare. Ron and Andres together made the seemingly difficult process as simple as signing the dotted line and waiting for delivery. I would highly recommend dealing with them, and I may be a return customer in the future.

Most painless vehicle purchase I’ve ever had. Great offer for trade. Minimal upsell at the sales office and every sales person I dealt with was accommodating, friendly and fun to deal with. Thanks Nat, Amir and Ron for a great experience!

The service department here is friendly and they don't pull any surprises on you. They always tell me exactly what work they're going to do and what it's going to cost. My 2016 Q50S runs like the day I bought it which is all I can expect.

The service staff (Brandon looking at you) is awesome. I didn't have an appointment, and they still helped me out over their lunch break. Really really outstanding customer service. I will definitely be bringing my Infiniti back, and highly recommend Infiniti North Shore to anybody. Thanks again!

Bought a used Toyota Venza here last night. Can confirm, would do again.

Stefani and Jodi:
- Stayed at the store for 12 1/2 hours in order to:
- Handle our paperwork on our schedule
- Facilitate our ICBC insurance transfer
- Kept the doors open for the people who arrived to buy our old car, which wasn't even sold thru North Vancouver Nissan
- Stayed around past 9 so that ICBC could finish up their insurance transfer with the people who bought my old car

They went the extra mile to help with stuff that wasn't even their responsibility.

Because of their help with this, I saved $10,000 vs the other car I was planning to buy, and got the colour I wanted. Good people here.

Edit: 1 year later, still going strong with no issues. I'm on a road trip to Kamloops and my car is parked outside in -13 weather but still starts in the morning because they put it thru the shop and put in a new battery before I got it. Really appreciating that right now.

I recently purchased a brand new Q60. Padraig Jordan was awesome to deal with. He was super friendly and answered all my questions. Even after I had picked up my car, he was always just a text away when I had questions. Highly recommend Padraig if you're at North Vancouver Infiniti.

Absolutely wonderful experience. Staff are all very knowledgeable and efficient and very eager to help! Hosein was diligent and very friendly and approachable and made sure we got a good deal. We can't be happier with our new car!

Bought a used car from Samuel Oteng. Loving the car and the follow-up service. Sam goes above and beyond to make your experience a good one. 100% will recommend anyone to speak with him.