Running Room

Paul was very helpful in store. I love the new running shoes he helped me pick out. Parking can be tricky here but there is a free 2 hour parking lot 5 mins walk from the store.

I was nervous about going into the store today because I haven’t worked out or run in a long time. The staff were so helpful and I felt very comfortable asking questions.

First and foremost, Jonah deserves every bit of recognition he gets. He went above and beyond to help me find the shoes that I was looking for.

After two lacklustre phone calls to other Running Room locations resulting in no help at all, I spoke to Jonah and he found the pair I wanted all while working by himself and quite busy.

When I arrived at the store Jonah was very friendly and laidback. He ran me through all the pros and cons of the comparable models but assured me that he would help me out if the shoes weren’t working out for me even though they were a sale product.

Even though there were many Running Room locations around me that I could have gone to, I think the Waterloo location was the right call from the start!

Amazing customer service. Went for my first real pair of running shoes. Both staff that I interacted with were really informative and helped me a lot for buying the shoes that would fit me the best. Will definitely return there next time I need something running related !

Excellent customer ser. Knowledgeable, friendly staff

I had the best experience here. I always have gone to Runner's Choice when I was suggested to go to the Running Room. It is not the selection that makes a running store great because they all have the same product, it is the service.

I was served by a man named Jonah, and he was amazing. (He works every Friday during the day and I would ask for him specifically!) He was cheerful, enthusiastic, talked about mutual experience and was interested in me as a person, not just a customer. I showed him my old shoe, he came out with the newer version of it and then two other recommendations. He was happy to bring out more. I think he brought out another two that I asked about and disliked immediately, but he was happy to do it. His suggestion was perfect and his service is what made the store amazing.

The staff here are friendly and helpful. I went here to pick up my running kit, and it was quick and easy to find. I had a question about Hokas, and the one staff redirected me to the shoe expert, who was very knowledgeable. Also, before I left, he pointed out more upcoming races I could sign up for this fall. Thanks!

Everytime we shop here there's always knowledgeable and helpful staff. Range of shoes in stability and neutral, top notch clothing selections as well whatever the season. Great place to go to if you're a new or seasoned runner.

The fellow who served me was very friendly, helpful, patient as I explained my foot/shoe issue. He was very knowledgeable with his recommendations. He followed all Covid-19 protocols. I would recommend him to anyone. Thanks again for helping me right at the end of your business day.

My spouse and I both needed running shoes and were really unsure what would be best for us, but Jonah was so patient and helpful and helped us find shoes that made both of us feel so happy and were so supportive. Super recommended, because the customer service is so amazing.

Patient and kind staff, That were very helpful.

Awesome store and helpful staff!! I was looking long and hard for a Brooks GTS 20, and they’re hard to find in Canada. Had exactly what I was looking for and even taught me how to tie my shoe in a heel lock.

If you need help finding the right shoe you have to go to this location and see Jonah!! New to the running world over the last few years I have been picking shoes by trial and error and decided to check out The Running Room and so glad I did. Jonah was so interested (and patient!) to help me find the right shoe....after months off with a sore foot I am so looking forward to starting back tomorrow!

By far the best service ive had while buying shoes. Extremely knowledgeable staff guided me through the process of getting a shoe that worked for my foot. Ill be shopping here exclusively from now on

Great experience here, Jonah was extremely knowledgeable, friendly and helpful. As a newer runner, he was able to provide me with options and helpful information!

Amazing service, salesperson recommended the right kind of shoes and I just had the best run I've had in 20 years in them. Great stuff will definitely visit again.

Didn't have what I wanted in stock (zero drop shoes) but staff was very helpful and told me where to look. If I ever need a traditional running shoe I'd come back here.

I just bought a new pair of walking/running shoes today...awesome experience....manager was very helpful. Definitely recommend

Knowledgeable staff, and a great selection of running gear here! The running clinics are a great way to explore Waterloo, meet new people, and learn all about running.

Terrific customer service , knowledgeable and friendly staff. I’ll definitely head back there for my next pair of shoes .