Pet Valu

Good place to get your dogs washed. Staff are generally very friendly and give useful tips. Shampoo here is nice and with many choices. Only thing is the hair dryer is cold winded to preventing burning, but that also makes drying process looong…

The manager at this store, Laura, is absolutely amazing. For years she has remembered us by name, and our 2 cats. Always delightful, making us feel like the most valued customers.

Now that she's managing the store, it seems to be stocked perfectly, everything beautifully merchandised, clean... What a great job she does! Thanks for making each visit a great experience.

Nice clean shop, with a dog cleaning area. They carry my dogs food so it's where I go.

Great place to get some kitten snacks and essentials

Chevy came for his first bath at Pet Value. Was a great experience and will definitely be back. Was spoiled with treats

I did the curb side pick-up at the Pet Valu on Erb St in Waterloo. This will be my new pet store.
My dog food was listed on their website. I got instant notification that the order had been received. Shortly, I received an email that the order was ready for pick-up. Friendly customer service when I picked it up.

I tried to order the usual canned dog food from my usual pet store (not a Pet Value). The specific dog food wasn’t listed online. So I called and got voicemail. My call was not returned. This is not the first time I have had this same poor customer experience at that pet store.

The staff here are always fantastic - helpful and friendly! Shelves are always stocked with what I need, and the store is always clean!

This location is convenient for us. When we got our dog Lucy 2 years ago, we shopped here for some of the things she needed so I knew they had something set up to bathe your pet.
Today, I called ahead of time to inquire about their on-site dog washing station since I hadn't used it befor. The associate I spoke with on the phone named Eugene was incredibly polite and informative. She booked us in at a time that worked best for all. When i arrived with my dog, Eugene showed me around, how everything worked and was also super friendly with Lucy. To sum up the experience, it went seamlessly. The wash bay was super clean, and personally I needed this to be easy today. It wouldn't have been any of that without Eugene, seriously she made my day and I'm rarely impressed lol. Pet Value is lucky to have her as an associate, give this girl a raise!!. Thanks so much!.

I had a great experience in this store today. Very friendly and knowledgeable staff. I forgot her name (so sorry!) but it started with a N.

She was very helpful and I’ll definitely come back

Came here a few times. One of the lady is very nice and friendly; she always greats the costumers when they enter and has a very positive attitude when checking out.

Very nice pet store with helpful staff who would love to help you find exactly what you're looking for even if they don't sell it in particular! Lots of parking and a large variety of cat food wet and dry. Also I noticed sometimes they have kittens in the store and it is so cute every time. So pleasing!

The staff at Pet Valu are helpful and polite and they genuinely care about animals. The selection is really nice and they have facilities to clean and trim your own animals. They have everything we need for our little ones and the experience is always quick and pleasant.

Love this place. Having two white dogs, we frequent the dog washes regularly. Funny how the dogs hide when it's bath time at home, but have no problem here. Staff are great, selection is amazing.

Had a great experience taking my two dogs here. The dog washing station is big and roomy. The staff were incredibly helpful and provided great advice on some products.

Randi is amazing! She showed me how to use the bath, as it was my first experience on day one with my new puppy. Then she helped size her collar and harness, and even got down on the floor to play.

Just came back from here with my pup. The lady that was working was amazing and kind. She helped me out more than necessary. I will be back all the time!

Impressed with the wide selection of leashes available and ended up buying much more. The new DIY dog wash station looked fantastic

Good place to take care of our dog~ comfortable wash, good walk around the store, plenty of pets supplies and friendly staffs

Lovely staff, good selection. Curb side pickup a super easy and fast experience during the pandemic

The staff is very knowledgable and super friendly. They have excellent stock as well.