Grupo Platinum Estates

From the moment we arrived in the Grupo Platinum offices we were greeted amazingly well and it made us feel immensely comfortable.

In fact, everything went so smoothly with the inspection visit, house viewings, arranging to see solicitors etc. that we can hardly believe that we bought our future home with so much ease. Even a visit to the nearby golf club was not too much to ask!

We cannot thank Caroline and her team enough for their professionalism, dedication and obvious passion for their work both leading up to the sale and now with the AfterSales and Property Management services !

Kind Regards, Alan and Liz White

We were introduced to Grupo Platinum Estates by good friends of ours who had purchased a property using Grupo many years ago. We found them more than helpful and attentive answering any questions or concerns we may have had. We could say Caroline held our hands throughout the entire process. We would not hesitate to recommend Caroline and her team at Grupo Platinum. Many thanks Roy and Sue

Brilliant estate agents - they have been handling the letting of our apartment for over 2 years ago and they are the best. If you are looking to buy an apartment in Almeria they cannot be bettered, fantastic service, excellent knowledge, they take you through the whole process including the legal requirements. They helped us buy ours and could not have been more helpful. So many of their clients are also now friends, it says a huge amount about what wonderful people they are and how they genuinely care and take pride in their work. If you let the apartment they are also fantastic and will manage it for you. Simply the best there is.

We live in Mar Tirreno and were approached by new owners regarding the June storm. They too had bought via Grupo Platinum and were using them to negotiate with their insurance company. They heaped praise on Raquel for her professionalism and helpful approach to work. Praise should be passed on so well done Raquel

An amazing team who helped us find a beautiful holiday home in the Sun. They have been with us every step of the way and still continue to provide incredible services for anything that we need. We highly recommend them.

Def the agent you need ! Caroline was friendly, exceptionally helpful and knowledgeable, lovely office, friendly staff

Grupo Platinum Estates are a Real Estate Agency based in the centre of San Juan de Los Terreros, with other branches in Aguilas and Vera. The business is very well organised to deal with overseas customers looking for property, as they have a team of multi-lingual people who can speak in upto 7 languages.
We met Caroline Smith the founder of Grupo Platinum on our 1st visit to San Juan de Los Terreros and we knew we had met the perfect agent to help us secure our very own dream 'Place in the Sun'. Caroline knows everyone in San Juan that you will need to help build your own infrastructure after buying, and Grupo Platinum have a wonderful Post Venta aftersales department 🏬 to help you with everything from electronic goods to tradesmen.
Fully recommend Grupo Platinum Estates 👌 for your port of call in San Juan de Los Terreros if you want to buy a home here like we did. 5* Service.

I would really like to thank Grupo Platinum Estates for guiding us though the whole process of buying a property in Spain. I would like to give a special thanks to Daniel who was always available and was really professional. He listened to what we wanted and found exactly the property that we were looking for. He also showed a wide range of properties and because of that it was a lot easier choosing the property that we wanted. Daniel thank you so much.

Joanna and Piotr

I can’t praise this company enough. They sold our villa which had been the family home for 15 years. The service we received was superb. Brooke, our main rep, listed the property and finally pared us with our buyers. She was brilliant throughout; professional, confident and honest. Fully deserving of a five star rating, I’d give six if I could!

We have just sold our apartment through this company. We were very impressed by their professionalism and integrity. We did not feel it was all about the sale but that Caroline really cared about both the seller and the buyers requirements and listened and acted on what was requested. Continually updated us on progress during the few short months the property was listed. Excellent customer service and highly recommended

Buying a holiday home in Costa Almeria has been a dream come true. Caroline and her team have made the process of buying in Spain so easy and hassle free. They respond promptly to emails and there are no hard selling tactics. They have answered our questions and have provided contacts each step of the way from our solicitor Mundi Abogado, who are also fantastic and come highly recommended, to a contact at the bank. They have also provided a great after sale service. We are using their key holding service which comes at a reasonable charge.

Caroline is professional and knowledgeable of the local area. When we were ready to come out Caroline arranged accommodation for us to stay in San Juan de los Terreros while we viewed properties in the local area.

Thank you Caroline and team for helping us find our new holiday home in Spain.

We had such a great time with Caroline looking at various properties in the area over a period of 2 days. She was amazingly understanding and intuitive to our needs. It is such a hard decision trying to decide where one wants to live and the type of property we would like. We had to view several in different areas to get a feel of what we actually did want. What we did appreciate was not being rushed, careful advice and suggestions, and time to decide ourselves what we were looking for. We would thoroughly recommend using this company-they are efficient and professional, thoughtful and understanding-try them :)

What a pleasure to find an estate agent who understands what people want, goes the extra mile to help and guides newbies through the whole buying experience. From the initial contact with Emma, through the maze of house buying, everything was handled well and great care was taken from viewing the property to picking up the keys and beyond. We use their excellent key-holding service which is very good value for money. Thanks Grupo Platinum Estates

We recently purchased a property in San Juan de los Terreros with the help of Caroline and her team. It's a dream come through for us. Caroline went above and beyond to make the house purchase seemless and stress free. She kept us up to date every step of the way. We can't thank her enough. We would recomend Grupo Platinum to anyone who wishes to purchase a property in Spain.

We would like to say Caroline and her team could not have made our home buying a more pleasurable experience. Caroline persevered to find the exact type of property to suit our budget and personal needs. Her experience within this field is remarkable. Having a close knit team also makes you feel that everyone has an interest in your satisfaction. The after sales and care is also to be highly recommended. After three wonderful years in our dream home Grupo Platinum Estates are still as fun and friendly when we meet as when we first walked through their welcoming doors.

After exhaustive checks on estate agents in the San Juan De Los Terreros region we decided to contact Caroline at Grupo Platinum Estates. We visited the region in February 2018 and Caroline showed us some very individual and thought provoking properties whilst getting a better understanding of us and our requirements.
One week later we had negotiated a deal on a beautiful property that we had dreamt about for years and 4 weeks later we had completed the purchase with much help from Grupo Platinum. Unbelievable timescales and so exciting.
Since that date we have visited many times with family and friends and received excellent service from Angelika and her team in the customer support department of Grupo Platinum Estates. Angelika has successfully arranged many improvements and repairs at rates that we cannot believe !!.
An excellent all round team that have served us well.
Salut

From the first day I contacted Caroline via e mail to the day we completed on our apartment in San Juan De Los Terreros, they [including Angelika who NEVER forgets to come back to you!!!] have been AMAZING. They always respond to your queries, and request for prices of things like a BBQ [Which has nothing to do with buying an apartment] very quickly. You MUST use these guys as their local knowledge is crucial and you will save money in the process. Thank you both, our apartment and the place is fantastic. If you are this good when the market is mad busy you must be even better!!!! if it ever slows down Just to add we bought our apartment through Caroline's what's app [Due to pandemic] and the first time We saw the town and apartment was when I flew in after completion. I Just knew we could rely on Caroline.

Caroline at Grupo Platinum in San Juan de Los Terreros is the best estate agent we’ve ever dealt with (we’ve bought and sold a number of properties over past 30+ years). She is British, living and working as a Spanish estate agent for many years in Terreros and, as pathetically bad Spanish speakers, we appreciated being able to communicate directly with her and use her as a translator (particularly when dealing with Spanish lawyers). She managed the whole process of our apartment purchase last year, dealing with the sellers, lawyers etc. Her team (specifically Angelika) at Grupo Platinum have also provided the best after sales service we’ve come across ever, dealing with setting up bank accounts, sorting out utilities etc. I cannot recommend them enough.

Group Platinum Estates have been excellent throughout the whole process of purchasing our house in Spain. They have been super responsive, professional and friendly. They found us the perfect place within days of starting our search with them - we highly recommend you get in touch with Caroline and the team!

Highly recommend Grupo Platinum. I purchased apartments through this company and it went so smoothly from beginning to end. Solicitor, notary - all taken care of and stress free too. First class and very professional service provided .and a pleasure to deal with . I now rent through Grupo and it is also an excellent service. Angelika is a dream to deal with. She’s professional, approachable and so efficient in everything she does. Thanks for everything and Keep up the good work