B J Waller Ltd | Solutions for Joinery

Phoned to check if they stocked what I wanted (which unfortunately they don't) and the guy was very helpful. He pointed me towards another supplier.

Many thanks to Mark who was most helpful. He even got back to me on a Saturday morning when the firm is closed!!! I shall have no hesitation calling them if necessary in the future. Simon Hare - Legend Locksmiths.

Fantastic Service and products! They will go the extra mile to ensure you get the best for your needs. Expert advice from everyone in the team, particularly by Jordan. Thank you everyone!

Very helpful staff who sort out any product issues quickly and conveniently. Highly recommend.

Great customer service. Very helpfull

great service

We placed an order with BJ Waller worth several thousand dollars. We have been buying from them regularly for a while now without issues.
The last order we placed not only did the order take 4 months to ship, but they charged us almost $1000 extra to ship it beyond the agreed price when the order was placed. We then finally received the order and 1/2 of it was the wrong item, or the wrong quantity! Now we have been trying to reach them for 5 weeks and they will not return any emails, calls, etc. and are completely ignoring us. This has been a horrible experience and continues to be. As soon as they made a mistake and shipped an order improperly to us they have tucked tail and ran away rather than deal with it. Now they have our money, we don't have our hardware and gaskets.