Pets at Home Ilford

We took our cat here as we noticed he was limping. We booked an appointment via phone and didn't need to wait too long to be seen. Maria was really lovely and caring to our cat. She was so softly spoken and gentle with him. We honestly thought he would attempt to jump off the table and escape but he was like putty in her hands. He behaved so well even when she checked his tummy (he hates anyone touching his tummy). He didn't flinch even when she checked his temperature or when she gave him meds with a syringe. She also gave us the option of anti-inflammtories to start with or x-ray (costing £700). We decided with the anti-inflammatories to start with. Thankfully he was much better the following day. She didn't make us feel bad for not taking the xray option (obviously very expensive, I'm going to take up pet insurance now).
The reception staff here are also very nice and welcoming.
Thank you Maria for your help.
Will definitely come back here again.
Plenty of free parking available.

Susan provided excellent customer support to us. Susan was so kind, friendly, gave great advice and patiently answered all our many questions. All colleagues at the store are so friendly and helpful. Highly recommended!

Not only a good spot to get everything for your pets but the Staff is great too. Very friendly Doctors, Attentive and helpful receptionists. A solid choice for your regular vet

Really lovely staff, and the vets are all great, especially Maria! Thank you for treating my kitten so well :)

Popped in here to buy doggy toothbrush and paste after advice from the vet. Initially, I couldn't find it, but I asked a helpful member of staff, who took me over to it. The checkout staff were friendly and helpful too.

Great place to shop. Got Syrian hamster with much needed supplies to make him well come to his new home. The staff were very friendly and helpful. Matus was great he explained very well how to take care of our new pet. Shop has quite large free parking. Excellent service, very pleased.

These Guys Are Amazing 👏 Very Helpful & Supportive 🙏 I Just Wish They Supported Early Neutering Because It Would Save Me Going Northampton For Early Neutering Each Time! BUT I Can Only Hope One Day They Will 👍

My only concern is.. Nope got none!
The staff are very polite and friendly, the shop is always well stocked. Left satisfied and likely to return frequently with my little pal. 😉

Rosie the Rabbit was happy here.

Good and helpful customer service,as I was looking for a cat flap.

went to pets at home ilford to look at the rabbits up for addoption when i arrived i was pleasently suprised at how clean and well looked after the shop is with a wide range of stuff for all types of animals. I found the rabbits up for adoption and a lovely white rabbit caught my eye his name was oleg and i had to adopt him. The staff were helpful gave loads of advice on how to properly care for a rabbit asked me lots of questions you could see how much they care for the animals how well the animals are looked after and. I then went round buying extras for oleg so got to see what a variety of stock they have when it was time to pay for the itwms and take oleg home it was lovely as one lady who worked at the store came up and asked if she could say goodbye to oleg as she had been taking care of him juat goes to show how caring these workers are about the animals they look after so 5 stars for this lovely helpful friendly store who actually care

Amazing caring service, even when they were fully booked they still found time to treat my dog. The results were perfect, she's completely better. The receptionist was working alone and superwoman managing to still deliver 5* service. The vet was extremely thorough and clear when explaining the options available and what was wrong. Would highly recommend 10/10

Lovely staff a pleasure to visit.Lucy at the till was excellent. She asked me if I had vouchers so I shower her my online VIP card. She said you have a free dog food bag to pick up and went to check it was in stock, which it was. It was nice to see someone go out of there way to get it. Thanks Lucy. Keep up the good work.

Ggot everything ou need and good stock for your furry little ones

Bought some fish very helpful good service 👌

Well stocked and excellent customer service

Always helpfull took our loved dog for yearly jabs no problems only waited 5 mins all done

A must visit for all pet lovers. You should visit them even if you aren't a pet lover at the moment, who knows you might find your new passion! The staff in their fish section is the best in class and the most helpful I've ever interacted with.

Nice shop and with a handy vet in there as well. Went in to buy a cat carrier. There's lots of space to move around and plenty of pet food to choose from.

Went there to buy a Christmas present for my sisters puppy. Had no idea what was appropriate for it so asked one of the staff members. She was very friendly and helped me pick out a toy. Very happy with my experience.