ITS - Harlow

Good customer service and great attitude by staff really friendly and helpful.

Bought a pair of DeWalt rigger boots, phoned to check they had size 12 and 13 in stock so I could try them on. Very helpful and knowledgeable staff. Good range of professional tools on display.

Spoke to two members of staff on the phone, both extremely helpful. Went into store to collect items and again the guys in Harlow were keen to help and gave very good customer service. Would definitely recommend

Very helpful and great service. Thank you.

Brilliant customer service from Andre and his team yesterday - they were pleasant, polite and went more than the extra mile to get the item I was after. Recommending them and the store to anyone who'll listen!!

I buy lots of tools online from the various suppliers. With ITS prices dont seem to be the cheapest but I will say the costumers service is brilliant. If there is any issues with delivery or you want to return an item they are very helpful.

Good place for tools. Show room and large warehouse. I was able to buy from stock at less than other large suppliers, no waiting for next day collection. If you are within range of a store, it's a good place to source tools you need in a hurry. For everyone else, the web will provide.

First Rate Service.
I ordered some garden paint from ITS. Unfortunately one of the boxes of paint had been damaged by the courier prior to delivery (APC Acclaim, dreadful company, just check out their reviews). I contacted ITS who were incredibly apolgetic even though it was not their fault. They arranged for two replacement cans of paint to be sent out the same day, this time using DPD (a much better experience). They said they would contact me the following day to check all ok. The paint arrived first thing the next day, in perfect condition, which means I can get on with the job without any delay. They called to check all was ok. Very, very impressive customer service, thank you Britney and Colin at ITS.

Fantastic tool selection and service. Went there just before closing and received brilliant service. The knowledgeable salesmen went to great lengths to make sure I purchased the right equipment. Plus, there is no other store in or around London with an equally comprehensive selection of Makita, Milwaukee, Bosch and Dewalt tools, all available in store and on display behind the counter. To top things off, they now price match Toolstation and Screwfix. A must visit if you like tools.

I have been buying tools from ITS tools in Harlow since they've opened , Simon and the lads are very knowledgeable and always happy to help , if they don't have it in stock they will do their best to get it for me . Can't ask for anything more , great range of kit and very helpful staff .

They have all you need here fantastic range of hand tools and great facility for power tools, always good to get a proper look at what your buying instead of all online.

Served by David couldn’t have been more helpful, Demo’d various laser levels took his time to help me choose the right one for my trade, great service 👍🏻

Love ITS new to display is a dream come true. All the toys to see and play with before you buy. Service is always amazing 👊🏽

Always helpful staff, who serve with a smile and a sense of humour. Very easy to spend more than I intend when I shop here as I always seem to find something else I "need."

Amazing choice of tools and value for money worth the time I was there will be back again

Great place all the gear you will ever need helpful staff been here a few times Now and it's my go to for tools and workwear highly recommend

Great range of products and often have very good offers. John provided very efficient customer service. Flexible delivery options👍

Very helpful and welcoming staff. Had a great range of tools and organised display, would highly reccomend visiting.

Great staff very knowledgeable will definitely use them again

Staff are very welcoming and a staff member Keith will always go above and beyond to help you with anything very pleased with the service