Swarovski

My experience with the Swarovski store in the Grande Arcade in Cambridge is always great! Lewis the manager and his staff are very friendly and very helpful! They always go the extra mile to make sure that you are a very happy customer! Thank you so much!

I took a necklace in that I had received almost three years ago as a gift. I had no receipt or proof of purchase and I had broke the chain of it sometime ago. The lady in the shop asked if I had any purchase proof but I explained I hadn't as it had been a gift. She then said she would see if she had one in stock and came out and brought me out a brand new necklace identical and said she would replace it. No quibbles! Amazing customer service!! I also had email etc taken and a receipt given and the lady said should anything happen I could come back and I would have proof of purchase, so almost like a long term guarantee. I'm so impressed and so happy that I have my necklace back. Thankyou so so much 🤗🤗

Just looked through the windows this time no time to stop and go inside Ps : next time.

This store is incredible. The staff are friendly, knowledgeable and more than willing to go the extra mile to ensure you are happy with each product.

The young lady was lovely and great customer service as usual.

Great service. Georgiana was friendly and really helpful today.

No quibble exchange of a lovely chirtmas present that I had received that was the wrong size. Amazingly helpful.

Super friendly staff!! Very accommodating!! Christmas ornaments were perfect this year!!

Extremely helpful staff lovely store

Great service and friendly helpful staff.

This is My Place To Shop. I love their jewellery.

Helpful and kind staff

I love this shop.

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