Well Pharmacy

Pete is an excellent pharmacist, knowledgeable, competent and very diligent. He is very trans-inclusive and is a credit to his profession. He is empathetic, timely and orderly too!

He helped me to feel empowered and confident with taking my HRT and other medications.I always felt very confident to approach him with questions and concerns. He is timely and efficient and is very calm, friendly and approach. Even if he is busy. He would always tried to make time for me if I needed his advice.

I know I feel very safe to approach him and without his help I would have struggled.

I understand he i leaving soon. He is a credit to the surrounding communities here and I know he will be missed a lot by the people who came to rely on him for the excellent service he provides.

I regularly use this pharmacy to collect my repeat prescriptions (sent by my GP electronically) along with other medications and consumables for a variety of minor ailments. I have always found the advice from the pharmacist and staff to be professional, knowledgeable and delivered in a friendly and understandable manner. I would wholeheartedly recommend this pharmacy. Keep up the good work!

Always receive excellent service from all members of staff. They go the extra mile, when necessary, despite being busy and having multiple demands made upon them. I am disturbed to see negative reviews and certainly don't recognise those experiences; however, I have witnessed the staff receiving verbal abuse from unreasonable customers. This is never acceptable and never justified.

Honestly a breath of fresh air to have a pharmacy who actually try and help. The people complaining clearly have never used Boots Newmarket Road. Great helpful considerate service.

Had very good, friendly service here in the half a dozen times I visited, there has been the odd admin related problem with prescriptions but they have been resolved quickly

Good pharmacy, staff always busy but happy to help, great shop items too.

Lovely, helpful, very pleasant, pleasure to visit this chemist

Very lovely staff and always excellent service, thank you.

😀

Fantastic service and lovely staff

Good staff, helpful and friendly. Honestly, I go there when I need help.

Friendly helpful staff

Friendly service.

Great service medication

Not of the pharmacy particularly (i've never had issues with them), but one of the previous reviews was slightly incorrect. the contraceptive pill is FREE for everyone. If you ever get an arsey pharmacist ask them to check their drug tarriff guide and show you if required.

Called up for out of hours service as my GP was closed and suggested, pharmacy, 111, or 999. Upon answering the phone a young man told me that he would pass me onto the relevant people to give me some advice on how to next proceed as i’m quite unwell… After having read the extensive reviews on here it seems that a fair few people were hung up on/ignored and after the call dropping off when he “went to find me help” I have no doubt this is what happened to me. So I call back and reach another team member who tells me they can’t help with that and to call 111, which seemingly confirms my hunch. It does not annoy me that they can’t help what does is but who hangs up on a sick person asking for help especially when it was as simple as her letting me know they can’t rather than not bothering. What happens when someone who is more poorly or needs medication? They will be ignored and neglected and that’s not okay. Disappointed to be honest, especially as they are the only one available at this time in the area, that is literally the only reason, I’m not giving 1star. Because at least if i have to grab more supplies I can there (I hope)……

It is a very chaotic pharmacy. Frequent computer system crashes, repeat prescription meds that are physically there, but don't show up on their computers. Also, I am supposed to get a notification when my medication has arrived there, but that never works. Instead, it is a game of "well, the GP sent the prescription a few days ago, best I go and check whether the meds are at the pharmacy". Plus, I am not the only one, so the wait times can be excruciating because the people in front of you have to work through exactly the same chaos. Avoid avoid avoid!