The Works

Always very helpful staff and plenty of unique craft items stocked

Very helpful staff - a young man ensured I found what was I looking for. Thanks

Constantly poor products. Yes they are cheap but the majority of things you get have so little relation to the box and contents I am amazed they are even allowed to sell most the items for false advertising. Fine for pencils, books. You can't really mess them up, and the reason they get the 2 stars. I would avoid any of the "toys" as we haven't had one that's not led to disappointment.

After shopping in there this morning I was appalled at how I was spoken to by a member of staff named Paula. She not only interrupted a personal conversation but told me to "get out" in a spiteful manner. The personal conversation was not offensive at all, and it was very VERY unprofessional to speak to a customer the way she did in a packed store.

Very rude staff member.
Didn't make my shopping experience very nice.
My daughter chose 10 books at the reduced price of 75p which we thought was great for £7.50.
The rude assistant must of thought we had chosen the 10 for£10 and as soon as we put
them on the counter she said you can't have them in the offer. We knew this and I tried to say but the assistant rudely said to let her speak and for me to be quiet.
Customer service leaves a lot to be desired. So much for being kind.

Very poor wheel chair access due to narrow aisles and extra stock piles on the end of rows.