Direct Sight Optical Store Amersham

Not always the cheapest when you add on extra coatings, but the value is good and the service is great. One pair I had was broken by my son, and the lenses were put into new frames in about ten minutes.

Impressive Experience at Direct Sight Optical Store Amersham

⭐ 5/5 stars

Review by Peter, Monika, and Weronika

Initially, we were a bit hesitant about trying Direct Sight Optical Store in Amersham, but our experience turned out to be fantastic! The store offers an extensive selection of eyewear at reasonable prices, and the ordering process through their website was incredibly simple and user-friendly.

We were pleasantly surprised when our order arrived within just three days – talk about speedy service! The quality of the eyewear we received was top-notch, and we couldn't be happier with our purchase.

Direct Sight Optical Store in Amersham has earned our trust and loyalty. We'll definitely continue to shop there for all our eyewear needs, and we highly recommend them to anyone seeking a reliable and efficient optical store.

I wanted to look for an alternative to high-street opticians to reglaze the frames I had been gifted as they were quoting me about £170.
I thought I'd shop around first I ended up comparing online opticians. I've never used online reglazing services before and was a bit sceptical. After a couple of days of comparing quotes and services, I decided to use Direct Sight. Their website is very professional, user-friendly and straightforward unlike some of the other online opticians I came across. There was also a 10% introductory discount which I thought was a nice touch. They offered a range of payment methods which the other competitors lacked. Still feeling apprehensive about online opticians as I had no previous experience using them, I decided to take the leap and I am so glad that I did!

I was very impressed with the reglazed frames Direct Sight returned - they truly did an impeccable job. Better than high-street opticians I would say!

I can't say enough how happy I am that I have found Direct Sight. The service is fantastic and the value is great. I paid over just half of what I was quoted by high-street opticians and for a far superior better job. As someone who likes to research and compare comprehensively before taking the leap, I honestly can't recommend them enough. I'm so happy with them that I have sent them another pair of frames reglazed.

Not sure why these guys get bad reviews.
Both my wife and I have used them numerous times now. Eric who has served us is one off the nicest gentleman you could meet. Really helpful and when I had a problem with one pair of glasses could not do enough to help. I wouldn’t go anywhere else - also the pricing is excellent - would highly recommend.

Fabulous service, very professional. Plus they have a great choice of cool top end frames at very good prices. Thank you.

I’ve used them for reglazing many many times. Staff really helpful and if you visit their Amersham branch they will reglaze while you wait (about 30mins) for just £10 extra.

Bought a pair of glasses from Direct Sight after my Niece recommended them. Very happy with my purchase and will definitely use them again.

I have just phoned this company and they are so knowledgeable and helpful . Will be visiting Saturday , no appointment needed which is great . Love the look of the frames and prices

Excellent service. I would not go anywhere else the quality of my frames are amazing so are the prices 😄

Excellent service with friendly staff and wide selections of frames. Highly recommended *****

Highly professional and efficient service. Thank you so much

Great choice of frames, friendly and helpful staff. Would recommend 🌟

Such friendly lovely staff couldn't have asked for more. Thank you.

Great service and fantastic quality

Ordered glasses mid January. Money taken instantly. Told by email arrival in 1 week or so. After a month I phoned to be told supplier delays. After 6 weeks I contacted them and demanded cancellation and refund. Now at 7 weeks nothing, no money, no glasses. And no attempt by Direct Sight to contact me, the customer. Terrible service, after I used them loads in the previous years, NEVER AGAIN! BEWARE!

I think this company is a scam. Ordered glasses and paid the money. Had an order confirmation, but glasses never arrived on the stated date. Their website states that they are open and available from 09:00 until 18:00, but calls/ chats are not replied to. Emails are ignored as well. I recommend avoiding this company. Should be reported to trading standards.

I ordered a pair of glasses through Direct Sight, but received no email confirmation. I tried to call the customer service line with no answer, so emailed them asking for a confirmation.

After not hearing back from them for days, I assumed my order hadn't gone through. I needed replacement glasses ASAP, so I ordered some from Specsavers instead (knowing I had the "30-Day Free Return" through Direct Sight as advertised).

After not hearing back for weeks, I was asked for an alternative email, so provided one. I still haven't received an email confirmation to this date (I have checked my spam folder). Weeks passed and I eventually received the glasses which I returned as I had got the others from Specsavers.

Weeks passed again and I had heard nothing about my refund, so I decided to phone up. I was put through to a rather rude lady who pointed out to me that she'd emailed me regarding the return - again, I had received no email. She informed me that hidden away in the Terms & Conditions, the refund was only for the frames... not the lenses (this is also not stated in the Returns page on their website). In the end I decided to get the refund for the frames, but feel the "30-Day Free Return" is misleading.

Overall, pretty terrible experience with Direct Sight and never received my full refund.

Sent my Oakley frames in for new lenses (packaged sensibly in a box that fits with bubble wrap) as they are delicate and expensive.

Glasses come back broken and twisted crammed into a box that was too small, with no protective packaging.

I asked for compensations as it's clearly an issue with their inadequate packaging.

They pointed me to the small print and said no compensation available (They did offer a pair of their in-house frames)

If they had made any effort to packaged them, I think this is possibly fair. But it was clearly totally inadequate packaging and penny pinching by them that caused this issue.