Northern Tool + Equipment

I called Ken at Northern Tool this morning after we received a dolly from their Amazon store missing a wheel, he asked us to bring it in and they replaced it quickly, easily, and without hesitation the same day. We’re so thankful for the friendly and fast customer service!

Great store, helpful employees and a large selection of inventory available without having to have everything shipped.

Very well run store with an incredible selection of quality merchandise. Friendly helpful service at all times, this is where professionals shop with confidence.

Fast, easy order process. Will update after receipt and installation of parts.
Update: Part fit exactly as the original, looks good and vents operate as they should. Only issue is the silk screening of the left wiper is incorrect. It is opposite of what it should be.

Website works great! Very clean checkout process

They had the sheetrock panel hoist I needed in stock. It was on sale which made it less expensive than anywhere else I looked. The guy who was helping me loaded the hoist onto a flat cart, rolled it up front to the cashier, rolled it outside, and helped me load it into my car. Overall I had a very good experience!

Have bought two items from them so far. Customer service beats HD and so do there prices.

Kevin and Mike and a third guy that works at this location really got me invested in making sure my purchases are made at northern tool. HD has gone down hill, Lowe’s has been and always be the yuppy HD. This hits the spot, feels like you got a place only the smart ones know about.

Well stocked, clean and organized. I am a frequent customer. I will definately return again.
No floor help available for questions and the lone clerk on duty was swamped at the cash register. Store needs additional help.....as do all businesses.

Great service very please fast shipping thanks

Staff polite, efficient, order completed in a timely manner.

Thank you for opening one of these in Missouri, has helped out a bunch. When folks ask me what Northern Tool is I describe it as a Harbor Freight but with tools you can use more than once. Mike runs the store in Independence and has a heck of a team, everyone there is always very helpful and Mike is an excellent leader of his crew!

I have placed several orders and picked them up. Service is quick and excellent and everyone is very nice. I like looking around the store because they have a lot more than tools. I found a big fan, a utility cart and benches that can convert to a picnic table. I love this store.

THey are always so friendly and helpful. But I prefer to order online because I don't like making the 1hour drive to the store.

Easy to find what you need, staff is easy to find and helpful

Looking up the item was easy. No problem placing order. I chose to pick up at the store so we will see if it goes as smooth as the ordering did.
They had my order up front at the register. It took a total of 5 min. to pick up my order. Awesome place

Fair pricing and good service, Northern seems to offer different quality grades of supplies.There are always some items that a person doesn't want to spend money on first class but others that are required.

I bought an electric power washer from the independence store. I brought it home and it didn't work. I brought it back to the store (twice) and got a tutorial on how to use it correctly. Great store, thanks for your help. I will be back for all my tool purchases. Highly recommended!

Great staff always helpful

Let me start by telling you that I didn't need any customer service. I saw the truck box I liked on line and called to confirm it was in stock. Went and picked it up and mounted on their parking lot. It doesn't get much easier.

I made a purchase in this store and they gave me excellent attention, the manager attended me.... I give him 5 stars for the friendliness of his employees