Jetz Service Co Inc

Jetz has been a very efficient and quality service for at home W/D rentals. They squeezed me in for a delivery and install within days of calling for a quote. Had a small issue with the dryer a month later and they had someone out a day later for repair! Robert serviced the dryer and dealt with my crazy dog peeing himself while being pet/ barking/ and tail wagging. Seriously appreciate Jetz customer service and kind and easy going techs! The W/D models aren’t fancy, but they get the job done and have handled our delicates and our king sized comforter and sheets with ease.

Got to say I was expecting a long wait for my repair, usually 6-8 weeks minimum; Gilbert was out here in a week and even arrived with the needed part for a no-waiting repair! Had to order a part for another very old machine & was able to get installed very quickly. A big "thank you" to Jona, in the office, for great customer service & scheduling!

Their service manager Ryan truly could not have been more kind!!! He had to come back the next day and solve the an issue with our apartment plug in and he really made me feel like the main priority. I cannot thank him enough
And not to mention the washer and dryer are super nice quality and I didn’t have to lift a finger everything was handled amazingly

I am so confused about the reviews. I honestly have never had any issues with them. They refund my residents money immediately and repair the equipment, typically the day after I put in the request.

Great place to work,everyone will help if you ask.

Open 24/7, they’re helpful, and always call back.

Great customer service

Easy to reach and prompt with repairs.

Professional

They came in, set up my washer and dryer that I had no problems with, you can pay monthly fee by auto pay, they work with you as long as you stay contacted with them. used the service until I moved and then came and picked up the washer and dryer when I moved out. Monthly is much better then loading your laundry in your car to use a public laundry facility.

Jet is always prompt to come repair. The web site for the Clearing Apts says MODERN LAUNDRY FACILITIES and shows a photo of 3 front loading washers. Very deceitful. The washer in my building is small and 22 yrs old. Last week they came to Clearing 3 times for call concerning broke machines. The washer went up to $2 per load PLUS they are now charging tenants for water. Is there any plans in the near future to replace our washers???? Ty

UPDATED REVIEW .......
Since posting this review and emailing this company I was contacted from Micheal Martin in Management. He has handled all my service requests in a timely manner and has been professional. Communication has improved greatly and I'm hopeful that this company is making changes to areas that they previously struggled In. Thanks Micheal for handling my work orders and keeping me updated along the way ! You are am asset to this company !

I have lived in an apartment for the last 5 years. Something is ALWAYS broken or not working right with the washers and dryers Jetz Service Co. Provides. I have put in so many work orders , it's hard to even keep track of how many! I can only hope that when my apartment is done with the contract they have with Jetz they will change providers like they promise . We have 12 family's living in my unit and 1 functioning washer and 1 functioning dryer. Every time I attempt to do a load , someone else is already doing theirs. Practically every building has issues with their Jetz provided machines as well. I have spoke to apartment management regarding this issue and they have attempted to have machines fixed as well with no luck ! I used to spend roughly $20.00 a week washing clothes with their machines but I will no longer support a poorly ran company! We have washing machine that has a sticker on it stating it's broke for a year now! I guess "broke" means they will never fix ?!? Do not sign a contract with these individuals unless you want upset renters !

This company has managed laundry services at a number of facilities I’ve managed and been at and it’s pretty lukewarm at best. You may get someone from a call center to pick up the call, but as far as fulfilling service tickets and fixing machines, we’ve had machines down for months at times.

Worst servicing company - I've lived in my complex since may I don't think there has ever been a time the machines worked properly or was cleaned or any care or service at all. I constantly have to call on them which shouldn't be my job. This is ridiculous... and they raised the price

Just spoke with Julie - a manager for the Kansas City locations. I called and left a message for her a week ago and she didn't return it. As a company they don't care that they don't service the machines, and that the customers have to waste there time and money on machines that are broken in one form or another and not labeled as such and it's not obvious to the residents. I've have to call on multiple machines since moving in to the community in June 2022. I simply asked for a refund for all the soap and cleaning products I keep wasting putting it in the machines. She said it's not company policy, and they're public machines ...no they're machines for the community. I recorded the conversation as its legal to do so here in Kansas & Missouri as I am party to it. This is ridiculous