Casper - Country Club Plaza

Doug is an absolute rockstar. Personally handled a shipping mistake and kept installation on time so I didn’t have to sleep another night on an uncomfortable mattress that wasn’t working for me. Can you buy a Casper mattress online? Sure. But then you would miss out on the incredible customer service the Plaza store provides. This will be my second Casper, the first one lived a full life beyond its warranty and I replaced it with something super firm that I thought would help my back (it was way too firm). Am so happy to be back with a Casper!

Outstanding Experience! We visited Casper on the Plaza briefly on Friday afternoon and then scheduled a return visit for this afternoon to make our purchase. Doug was by far one of the best associates I have worked with in years. His knowledge and attention to my detailed questions were immediately answered with correct and helpful information. I truly appreciated the time he spent with us making certain we were satisfied and he was able to multi task making sure everyone in the store was being served and happy. I'm so glad I chose Casper for my new mattress, adjustable bed frame and bedding. I look so forward to it arriving! Also, as a side note...this store is a gem of a place! Super cute stylish set up for a showroom and a very comfortable experience for testing product. What a fun and great experience Thank you so much Doug for your great service and the wonderful President Sale pricing.

Doug was very helpful when me and my boyfriend were looking for a new bed. We called ahead and scheduled a nap appointment, tried out a few different mattresses, and decided to go with the Original Hybrid. We were able to order in store, and Doug was happy to call up customer service to make sure a delivery hold was placed on our order so it would not arrive before we made it to our new apartment. I would recommend this Casper store, and Casper mattresses in general to anyone looking for a new bed. It may be more on the pricey side, but the bed is well worth it.

Thank you so very much Serita and Doug. From beginning to end you both were wonderful to work with. I truly appreciate your commitment to making the customer experience a wonderful one. Starting with my nap time experience with Serita and choosing the right Casper Mattress. To Doug assisting me with setting up my bed experience. I am enjoying my Casper Hybrid Snow. Sleep doesn't getter better than this. Thank you both! Keep providing customers an amazing experience.

We were nervous about buying a new mattress during a pandemic. But, Douglass Bennett, the supervisor at this Casper location, created such a safe environment for us to comfortably explore options at a private appointment. Douglass was so informative and thorough and we were able to safely try beds that had been decontaminated before our visit. We left with a wealth of information about how to better improve our sleep and our lives with the ergonomic support that a Casper bed can provide. AND WE BOUGHT THE WAVE HYBRID!!! We can't wait for this "Cadillac" of beds to arrive! Thank you Douglass!

Great experience picking out a pillow. Doug customized a particular feel I was looking for and did an amazing job!

Ashlee was super informative and friendly. Can't say enough about her attentiveness and answers to all our questions. I would recommend working with her 100%

After utter disappointment with one of Casper's competitors, I reached Darrell at the Plaza Casper stores. What a gracious and helpful person! I bought a Wave and base and just picked it uo! I am thrilled. Excellent customer experience! Nordstrom look out.

I wish every retail experience was like this one. Tremendous product, even better customer service. Shout out Doug!

Doug was very helpful with every concern I brought forward. He explained in detail why I was having the problems I was having with sleep. He is quite knowledgeable and the overall reason for such a pleasant experience.

Doug was amazing and was very knowledgeable! My husband and I enjoyed the entire experience and we love our new mattress!! It’s extremely comfortable!

Knowledgeable salespeople helped us find the most comfortable bed to help with back and shoulder issues. Sales floor has cozy nooks to tryout the beds. Sanitizing is done frequently. This place is clean and friendly!

Best sleep in years with the standard pillow. Nothing compares, the best pillow of my life. Super friendly staff, extremely clean, and always helpful especially when I asked a lot of questions.

Good experience, can't wait to get quality sleep
On our new mattress, great product.

Awesome staff and store, one of the best experiences in KC. Doug rocks.

Easily the best mattress shopping experience in the area

Interesting experience today— showed up at 3:00 and there was a handwritten sign in the window saying “closed for lunch back at 3:30”. The store associate was sitting at a desk directly in front of the door, looking like he was working so I tried the door and it was locked and he just stared at us. Walked around and came back at 3:20, same thing. Same blank stare. Felt like I was in a Black Mirror episode about respecting lunch break boundaries. Not a big deal. Just odd as hell for a big corporate brand.

Our experience with this particular store was terrible. Our platform and mattress arrived and the platform was very damage in several places. Wood was chipping off on the side. I called serita ( the manager) and she said she will send a replacement right away. I told her I can send pictures and she said fine if I want to. The pictures bounced back from the email I was given. I also told her we will need to have them set it up for us since it was a struggle to get the huge box inside and and uncrate it. She said no problem
We did not hear anything
After 3 days of not hearing anything, I called her and she said she needed the pictures. Which is odd that she had not said it was a requirement
Also being a manager I thought it odd she did not call me.
I sent the pictures and again. Nothing.
I called and left a message two days later and she did not return my call
My husband called 2 days from that and she said she will order it and it will be a few days
Again after not hearing anything and not receiving tracking emails he called and she said there will be no tracking
He called 2 nights ago and no answer so he called the customer service and they did not see any order
With that he told them to just come pick it all up. That's pretty ridiculous.
The sad and wierd thing is casper does not care. There was no offer to help at all. Too bad because it's a nice mattress