West Music Cedar Rapids

Team was great and very knowledgeable! We got exactly what we needed/wanted without a high pressure sales pitch or anything! They were super friendly with our children even though they actively attempted to destroy the store. Happy to be a return customer!

Wyatt is very please with the saxophone we got, and the customer service is always on point! Thank you so much to all the employees for helping us!

For your drums and percussion purchases, there is no one better than West Music sales rep, Tim Crumley. He's the best in Iowa!

Had fun at Lori's acoustic Jam session after I got the needed supplies at the front desk!

Great people that are friendly and knowledgeable about their products.
I will definitely purchase from West Music in the future.

Great service. Friendly and professional.

Great support staff and help selecting a new instrument!

Staff was very friendly and helpful.

We got home with the wrong bench, I left a review stating that, we got the right bench shipped to us with return shipping for the other bench included at no cost to us!! Fantastic service!

Have always loved this store, but it wasn't until a recently large purchase that I feel we could really rate our experience. Purchased a baby grand piano and the experience from start to finish and even post purchase has been nothing shy of stellar! I am very pleased that we choose West Music.

These days and especially around the holidays retail staff can be somewhat indifferent that was not the experience here. I was treated so kindly from start to finish. I am new to the music world and really needed help. The service and information was top notch. I can’t say enough good things about the people working here.

We have bought thousands of dollars worth of equipment from west music in Cedar Rapids Ia. that we use on the road in our gospel music ministry and had all our interments ,ect. repaired there and will be buying more soon. always been very satisfied with every thing for years . McClain Family Gospel.

Went in for a trombone repair. It only took two days, and the free rental I got from them was very nice (As far as loaners go). Additionally, they let you try out just about everything they've got, which is great.

So, this was my second stop for the day. The first stop was at another guitar store not to far away from this one. I was in the market for a new bass and amp, but I couldn't get anyone to help me. Not that they were busy, Well, they were busy talking to each other... So I left and came here to West Music. As soon I walked in, I was greeted by Ian and we talked about what my needs were for an instrument, what would be about right for me and then we started looking at guitars they had in stock. Then he showed me what he could order to satisfy my taste in looks as well as performance. He took the time and showed me online what was available. Most of all, as a beginner, he didn't make feel ignorant. It was a nice comfortable conversation, I decided on a bass that I liked, an amp that worked for me and I made the purchase. I am extremely happy and I have talked to Ian a couple of times since. Not just him by the way, I've had good talks with others as well. Anything I need from now on will come from this store. I thank you guys for a great experience, I'll be back again.

I went in for a new acoustic guitar and I spent a few hours playing the guitars and the salesman was very helpful. I found a Martin 000RSG that was originally $1150 but was on sale for $850, so I got a great deal. The salesman told me that there was a 45 day return policy, and that whether or not there were any problems I should bring it in and they'd make any necessary adjustments for free, so I did that yesterday and they adjusted the truss rod and lowered the action near the bridge, which was the only thing I didn't love about the guitar, so I had great service for a great price. I'd recommend West Music for any music needs

A couple weeks ago, I took the Old Gibson 335 to Jeremy at West in Marion for a set up. Jeremy has done wonders on past set ups he has done for me. He was able tp perform miracles on an old guitar that is due for a re fret job. HIGHLY recommend Jeremy for your instrument need. He does a GREAT JOB!!

The people there are so nice. My cousin, sister and I went there and we were welcome in. The atmosphere was pleasant and enjoyable. I highly recommend coming here if you are interested/fascinated with musical instruments.

Came from India to cedar rapids for work. Visited the store cuz it's in proximity to my stay. Great place! Friendly staff and nice selection of pianos amd guitars. Loved the ambience.

This place rules. Knowledgeable, passionate employees. Wicked solid Luthier work. Diverse range of instructors. West is the Best

Very helpful and didn't try an upsell me on an issue I am having with my guitar. They instead offered a logical test to help determine the issue before I made any purchases.