Sears Heating and Air Conditioning

I've been trying to get my washing machine fixed for approximately 6 weeks. Repairs are covered under my extended warranty. A tech has been here multiple times. He was knowledgeable and friendly, but was unable to fix the machine. Sears sent him a "motherboard" to replace the faulty one, but it didn't work, so he put the old one back in, and told me to hold tight until Sears sends him a replacement. That was a 4 weeks ago.

This company emailed me asking me to rate them on Google, so that's what I'm doing. I've spent many hours and many hundreds of dollars (in the form of extended warranty) trying to get my washing machine fixed, to no avail. This company doesn't seem to honor the contracts they sell to their customers.

They wouldn't even come check out the problem because they thought it was too old for them to even look at