Arline Silva: Allstate Insurance

Personable and professional, it's amazing to have real people instead of a phone bot!

I feel secure and well taken care of with this office. They are friendly and willing to help when needed.

Great service

Excellent customer service

Knowledgeable

i am comfortable with allstate and with the silva agency.
the web site is full of information and easy to navigate!thank you,amyconnell

Because of Arline Silva not updating our address we were not notified that our card on file expired so we got canceled, overcharged and taken off auto-pay. Was also overcharged on annual mileage as she put we drove 35265 miles a year not 12000. Was overcharged for 179000 miles. Agent will not take responsibility for her error..Allstate is useless, won't get ahold of me to solve this issue. Very disappointing as I have been a customer for 9 years.

Tried getting insurance here and the customer service was very disappointing. after several email exchanges, and final decision making. I never received an email back. Decided not to reach out because if this is how my service is going to be when need help then no thank you.

Bad