Sierra Home Alternatives

Amazing customer service! Austin, Alan & Gage were very helpful in resolving our issue. All were very knowledgeable! Would highly recommend Sierra Home Alternatives!!

LOVE OUR NEW FIREPLACE!!! These guys were amazing. Casey took the time to show us the options we had the differences between a wood stove and an insert. He was very knowledgeable and was not pushy in any way. He was honest and upfront about the supply chain issues and told us which units were more likely to be available in a reasonable amount of time.
After we settled on an insert they got us in touch with one of their preferred contractors. Brian with BW Construction came out to look at the old fireplace insert and confirm that the new insert would work without a major remodel. Brian was very nice and professional and his bid for the work was reasonable.
A couple weeks later the stove was in and Brian was ready to install. Brian worked fast and efficiently and was very clean and respectful of my home.
I would highly recommend Sierra Home Alternatives and BW Construction.

Working on keeping my 28 year old Fabco pellet insert alive. The gentleman staffing the store was super knowledgeable, helpful and got me what I needed to get back up and running. When the Fabco dies for good, I'll be looking for a replacement from Sierra.

Can't say enough good things about Sierra Home. Went to the store and had an awesome experience with Ricky. He suggested we have our fireplace serviced. We did that and Josh came to our house. He was beyond helpful, he taught us how to properly use our fireplace. He was friendly, efficient and an absolute pleasure to work with.

On a stormy night our propane fireplace insert went out. I called Sierra Home Alternatives and was able to schedule a repair for the same day. The employees are a rare group of people. Kind, caring, professional and helpful. Highest recommendation possible.

Cares about customers needs and concerns. Willing to help accommodate to customers schedule. Quality installers and equipment. Would highly recommend.

These folks went the extra mile to ensure I bought fit my application

Had Josh out to service our fireplace. Great guy he did an awesome job and was very helpful with tips and advice for operating and maintaining our pellet insert. Will use again for sure

We purchased our fireplace with the help of Parrish and Casey, such nice folks!!! Brian and Brian of BW Construction installed it and it is beautiful!!!! Very friendly and helpful, made sure I understood everything before they left!!!! Effortless for us!!!! Great experience!!!!

Just want to give a shout out to this company and their employees. From the minute I called in the woman who scheduled my 1st service was knowledgeable explaining pellet stoves (my 1st one) she set me up with appt. Josh and Daniel arrived timely, clean and cordial - Josh walked me thru the service and explained everything he did and how he thought my original complaint would most likely be resolved. Since then they have been out twice for other issues and they have been just wonderful !!!

Great service all around. From the call to set up the appointment to the work completed, I was very happy and very impressed. Gauge was polite, friendly, did an awesome job and was happy to answer all of my questions.. and was very knowledgable. I highly recommend this business :)

What a wonderful Wood Stove buying experience!!! I bought my new stove last month.... end of season super deal and every aspect of purchase went perfect. The salesperson "Jon" answered all my questions and credit needs, "Willie Jones" the installer was crazy efficient one man team drilling, cutting moving 440 lb stove solo. I highly recommend this local store. P..S fifth stove or gas insert my family has purchased over last 20 years

Great knowledgable place.
Everyone was very helpful.
They helped me deal with a really unusual chimney and situation.
Casey new immediately about my chimney and how to resolve the dilemma.
He knew about all the parts I would need to fix it the correct way.
His advice and knowledge was how I got my chimney fixed and working again.
I am extremely thankful to everyone.
Thanks.

Excellent product, amazing service. From office service, to home evaluation, through final installation Sierra Home Alternatives was well-informed, skilled and professional. Thanks for our new pellet stove!

Josh gave a complete and thorough inspection and cleanup of fireplace. Explained all the details of LP fireplaces. Excellent customer service.

They are super knowledgeable and very professional. They helped me withh all facets of my pellet stove install. I wont go anywhere else

Great service. Great price. Great repairman Josh. Thank you so much.

The employees at this company are the most knowledgeable and the friendliest of any store I have ever been in! I would not hesitate to recommend them. I believe they must be the best.

Well-stocked store with many options for heating your home. Employees are very helpful. I visited several stores in the east-of-Sacramento area and this was the best in choices, options, prices and help.

They knew what gasket I needed a after breaking the glass in my fireplace door. Very helpful and curteous. A+ customer service