Truist

Went there to cash a check and went through the drive thru they cashed my check, despite not having an account with them but the check I received was from someone who has an active account with Truist, and I went right on home. There was a small check cashing charge but what place doesn't these days.

I have a business and personal checking here. This branch has never been anything less than professional, friendly, efficient and properly staffed. Nobody ever tries to sell me anything and the officers have actually helped me a couple of times even when I made a mistake. I think the negative reviews are probably rare occasions and I am a believer that most people don't review unless their is something negative to post. I came across these reviews while looking up their hours. I had to put in my 2 cents because this is not a fair assessment.

Great customer service via phone today from Gina at the Eustis branch on David Walker. She was very thoughtful to gather information I needed. An overall exceptional experience.

Cudo's to Stefan for helping me with several account problems.

Staff is friendly and always willing to help

Very polite staff

I love Suntrust

Unfortunately it has the only drive up ATM for truest in the area. I have to drive from Mount Dora to Eustis unless I want to walk up stairs etc etc. Being disabled makes it kind of rough not having a ATM drive up at Mount Dora

No complaints staff is professional

The bank and staff are actually very nice. The issue is they never have enough tellers to handle the flow. I actually sat in the drive through for exactly 30 minutes waiting to cash a check and do a deposit. It has been starting to go down hill for a while. There are more people inside trying to set you up with a loan or sell you something, but no one to help you once they do. Come on Suntrust. We may be Lake County, but we are growing and your staff needs to as well.

Commercial lane usually goes first but not at this bank. At this bank you will most likely go last.. i was late a few times to open my store cause I had to sit in line for 30 minutes.

Was forced to join them through BB&T. They are incredibly slow and kinda rude. Not happy about the switch, doesn’t seem like they added extra employees to cover all the new customers.

Slow..... minimum 20 minute wait Everytime in drive thru
They should've closed this Branch and left the one downtown open

I would give this bank zero stars if I could. This bank charges business owners 2 dollars for using the night deposit. BEWARE! Not to mention how rude they are and forget about talking to the branch manager. She makes sure that does not happen.

I’ve had a fraud case going for a while so I went into the branch. I’m disabled and they told me to call them back. It will be my 4th call. You guys need to go back to suntrust values. When you have a fraud on your account it’s scary. I asked them to freeze the card until they figured it out but the fraudulent card balance keeps going up I caught this on the first time and called right away. The card should’ve been frozen from the first phone call. Now I’m on my 4th. Will that help?

Since they have taken over my loan from SunTrust, they have sent me late notices on my AUTOMATIC payment which is scheduled to be made a day before the due date. They have assessed over $300 in late fees EVERY MONTH since they’ve taken over!!!! No one can seem to figure out what the problem is, I have gone into one of the branches, I have talked to four different people on the phone. No one seems to be able to straighten it out. They had me email them proof that my payment was made and then never bothered to respond. Ready to go elsewhere. They are the TRUIST of failures.