Plaza Cadillac

Thank you Robby for helping us find the right next vehicle for our family - professional, polite, friendly, honest, genuine, caring and fair. Soo worth our drive from the Davenport area. Every person we met at the dealership was wonderful. This is The place to purchase your next vehicle!!

I had a problem with my 2016 Cadillac CTS that could've taken up to 3 months or more to repair due to supply issues caused by the auto workers strike. Senya and Saul in the service department, and of course the mechanics, went to work for me and had my car back to like new in just 3 days! I just can't say enough about how well I was treated. This was a potential disaster that was handled with genuine care and concern by professional people. I am very thankful.

Joe Welch did an awesome job helping us find the perfect vehicle. He listened to what was really important to us. Shout out to Mark the finance Manager. They were amazing!!!

After making 4 purchases over the last 10 years at my former dealership, I became concerned about their dwindling enthusiasm to retain me as a 50-year GM customer. I traveled to Plaza Cadillac to attempt a new relationship. Rick Jimenez was just the ticket. Rick was personable, customer-focused, and accommodating; a pleasure to work with. I would attach those same qualities to Mark Allen, who followed up with the financing. Both were active listeners and did not turn our stay into a marathon visit. No hard sell here, just a pleasant and rewarding experience, with none of the (usual) anxiety on the way home in our new XT4.

My service associate Steve W. was great. He made everything happen expeditiously. But DO NOT make an online appointment. The system did not work - they had no record of my appointment (and I had the email and print out of the confirmation). Steve squeezed me in and I appreciate that. Make a phone all reservation.

Great experience. Accomplished initial negotiations over the internet and phone. Actually came to a deal over the phone on contingency that we both liked each other's vehicle. Upon arrival to the dealership, we each looked over the cars and each agreed that they liked each vehicle. So about a half hour after arriving we were ready to close. I had my financing all lined up prior to leaving my house. They had the paperwork filled out and I signed and walked to their financial department. We finished getting my plates transferred, and with their state of the art machine to register my new vehicle, no spending time at the DMV, completely registered my new vehicle. Total time at the dealership, 2.5 hours. With the bulk of the time on the phone with my finance company. Great experience!

I have purchased several cars over the years at major dealership and I can't think of any way they can improve! The whole process was less than an hour and I haven't ever had it take less than 2 hours. I have worked at three well known Car dealerships in the Orlando Area and I was amazed with the whole process. I feel I will be doing business with them for a very long time.

I gave this review 5 stars! I just purchased a used vehicle at Plaza and the entire process from start to finish went very smooth. Each team member that we dealt with was very professional and had excellent customer service skills. Our salesman, Jesse Knapp was a true genuine gentlemen and made the experience very pleasant. And I would like to thank the finance director, Mark Allen for his knowledge and assistance in helping me complete the deal. I would highly recommend Plaza Cadillac for all your car buying needs!

It has been a good experience doing business at Plaza Cadillac. This is our third vehicle we have purchased and have nothing but a positive experience. Rick has been a pleasure to work with, and has always been so nice to Sandra and myself. He was very helpful this time by making us aware of the Buick he felt would meet our needs. I have never had a Auto sales person to work to assist us the way Rick does. Thanks Rick. Ed & Sandra Poe

We had just exited from of store in the villages' , The first thing we noticed was the Trunk Deck wouldn't open on our 2017 CT6 Hybrid Plug-in. Trying the button , both key fobs the trunk refused to open. Then trying to open the car drivers door , the car refused to unlock. I tried the phone APP and all the doors but nothing. I was just about ready to call for a tow and the drivers door opened. I was still not able to open the trunk deck with the button on the drivers door. When I pressed the Start Button the Dashboard lite up but the steering wheel refused to unlock. I turned the car off and back on several times and then all appeared to be fine. Car started , trunk opened but I was a bit worried and called Service at Plaza Cadillac. I spoke with STEVE who said they were very busy but if I could drive it , too bring it on down and they would check it out. I did notice that there was for a short spell a message on the dashboard that said to Service the Security system as soon as possible, When I arrived the car was taken around to the garage side while we waited in the customer service lounge. Within 45 minutes they had discovered that there was a UPDATE on the car that fixed a problem with the car reading the KEY FOBS. The car was updated and we were quickly on our way. I realized that Plaza Cadillac is a long way to drive just for service , but when the service is fast and has employees like STEVE , I don't mind driving the extra mileage with employees like STEVE that do the extra mile for customers. For that reason a lone , I will continue buying vehicles from Plaza Cadillac and their prices are great also.

Plaza does a great job in completing the reason you are at their facility. I was there to get an oil change. Steve always does a great job of finding out why you are there and takes good care of you. I know if I have a question after I leave I can call Steve and I will get "the straight skinees" and if he doesn't know he will get back to me shortly. Plaza Cadillac has always completes the work. I have never had a problem with their work. My car has always been returned in great condition. You can go there to buy your vehicle and have it service there after. You will like the people that you meet!

Plaza Cadillac offered a great experience in purchasing a car. Their sales representatives were very knowledgeable about their products, very courteous, and best of all, not in the least “pushy”! Answered all questions, explained all details of the car purchased, and offered all options to extend certain warranties without pressure to purchase any. Best car purchase experience ever!

Great staff who knows their product very well. Even though I wasn't ready to purchase, I felt no pressure and that my sales person was still delighted to help me get all of the information I needed. The manager Russ Bennett was very delightful and a fun person to be around through out the process and helped me make pick out the best vehicle for my family. Plaza Cadillac is truly the best dealership I've ever been to. I look forward to purchasing my next vehicle through them!

The vehicle we were looking for and the perfect salesman were right where we expected them. We couldn't have asked for a more knowledgeable and professional salesman. Rick Jimenez is a " bring them back" guy that goes out of his way for customer satisfaction. The vehicle is top of the line, deluxe and all luxury as can be expected from a Cadillac. Plaza was sure to get us every savings on the price. A+ (100%) in our book.

This was our first visit for service at Plaza Cadillac. Service advisor Steve Wiggins couldn't have been more professional and made this a great service experience. When we checked in he was extremely knowledgeable about what the issue was with our Cadillac and did a great job of explaining it to us. Once the service tech had performed a diagnostic on the vehicle, Steve called us with the estimate and indicated it would be ready later that afternoon. Later than afternoon Steve called to tell us the vehicle was ready to be picked up. And when we arrived he even helped us reprogram the seats to our settings. We are very pleased with the service experience and especially with service advisor Steve Wiggins.

The friendliness and helpfulness I experienced at Plaza Cadillac has been a unique and wonderful experience for me. I have purchased several cars from them and have found everyone on their team to be pleasant and helpful. My salesman, Lynn Sparks, was wonderful not only before but after the sale as well. Even months later he still patiently works with me as I'm learning the features of my car.

I have nothing but praise for Charlie Cintron and the Service Department as well. Customers are treated with dignity and respect. Whenever I take my car there for service I feel like I'm among family. I would never consider anyone but them when it comes to the care of my car.

Awesome Service Advisors; always courteous, respectful and knowledgeable. Did not even request a courtesy car wash and not only did they do a great exterior wash (spot free) but they cleaned the entire interior as well! Been coming here for many years and the service has always been consistently excellent.

Great dealership to deal with. They had a very large stock to choose from and were very easy to deal with. The salesman was super efficient, well spoken, and explained everything I wanted to know. The sales manager was very easy to talk to and didn't try to pressure me into anything I didn't want. The salesman even called me after the sale to make sure everything was as expected and was satisfactory. I didn't expect to be treated as well as I was. Thank you, Plaza Cadillac!

We had a less than stellar experience at a particular dealership close to home. I'm so glad we made the drive to Plaza Cadillac to see Jesse Knapp! It was just my two kids and myself, Jesse was so accommodating, patient, and knowledgeable. I highly recommend you ask for Jesse, he treats you like family. He was able to get us the price we wanted and get the deal done ✔. To the management team at Plaza Cadillac give that man kudos and a raise, he was amazing. 5 stars, we love our Cadillac. -The Barber's

This was our second car buying experience with Plaza and as always it was a pleasure dealing with any and all the staff. They are knowledgeable about their cars and very eager to help meet all your wishes. Our service appointments have been just as pleasant, quick and through. Can't say enough good about them.